HR Operations Technology Analyst

• Jul 2023 - Present

HR Operations Analyst

• May 2017 - Apr 2021

• Implemented Workday to replace People Soft application • Transitioned payroll vendors from internal to Alight • Partner with internal departments within HR Shared Services to identify existing process and/or document gaps and provide recommendations for improvements. • Draft communications and enhance draft copy by reviewing with a strategic lens. Ensure accuracy of information by using editorial and proof-reading skills. • Distribute and maintain recurring BAU communications as needed and suggest improvements for communicating information/change management to the internal teams. • Assist in gathering and documenting requirements, testing and training, risks and develops timeline for HRSS readiness activities. • Provide documentation support for UAT test scripts and training materials. • Coordinate User Acceptance Testing (UAT) and training activities across multiple teams to ensure effective and timely completion as well as assess the readiness of the teams. • Prepare and edit written documentation (i.e. Desktop/System Procedures) for perspective, accuracy and correctness. • Partner with the Quality Manager to update and maintain the HR Shared Services Employee and Manager Dashboards to allow for performance monitoring and ensuring continuous service improvements. • Deliver monthly reports capturing key performance indicators for 4 HR Shared Service centers on a monthly basis, identifying trends and analyzing "Voice of the Customer" survey results. • Act as a SalesForce.com subject matter expert to provide reporting support for special projects as well as assist with enhancement requests to create efficiencies within the service center. Show less

Document Administrator

• Jul 2014 - May 2017

• Gathers and collects Paperwork from Employee Data Management, Payroll and other forms submitted to and completed by HRSS • Prepares and reviews appropriate submissions to Xerox • Locate files for subpoenas request and upload to Share Point• QC new hires through People Fluent• Prepare documents for shipping weekly based on AIG guidelines • Researched personnel file request for Legal and terminated or active employees• Send trailing documents for filing to Xerox to add in personnel file via UPS• Verified new hires and request missing documents from new hire paperwork• Run AIG Reconciliation Report • Validate Reconciliation Report against Shipping Log • Reconcile Out sort Queue • Discuss concerns with the Governance Committee Show less

Benefits Administrator

• Jul 2013 - Nov 2013

• Serve as a contact to plan vendors and third party administrators. Explained best plan options by working with third party administrators. • Answering multiple telephones and accurately document data to external contracts for services, premiums and plan administration. • Work effectively to make sure plans run smoothly. Investigate discrepancies and provided information. • Analyze implementation of global projects: including total compensations, acquisitions, and HIPPA, related to group benefit issues. • Ensure compliance with applicable government regulations and ensure all transactions are submitted in a timely and accurate manner. • Act as Information Technology. Show less

Associate

• Mar 2011 - Mar 2013

• Data entry of confidential information and audit customers files. • Answer phones lines and schedule appointment. • Prepare, process, research, protect and update records as needed. • Assist management with planning process through preparation of reports and marketing. • Created spreadsheets in excel and used other software in Microsoft Office. • Manage transaction loans and banks deposits. • Consulted with local business and creating relationships. • Provided Financial consulting Show less