Experience

DaySmart Appointments

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Account Executive

  • Apr 2021 - Present

  (DaySmart Appointments | formerly AppointmentPlus)As an Account Executive, I continue to work closely with many of our largest clients to help ensure their continued success of our software. Whether it be consulting with Fortune 500 organizations to solve problems in their customer journey, or troubleshooting API-based integrations, my history in service and my detail-oriented personality are what I draw on to deliver results.I’m an expert in our software, having spent more than 10,000 hours working with our over 500 preferences across scores of industries. I understand the core needs of our partners by asking pointed questions and being honest about our strengths and weaknesses. With this in mind, I’m able to help build lasting solutions to unique scheduling needs.Get and stay in front of your customers with proactive scheduling and communications tools that automate reminders, notifications, and processes, and build brand awareness through integrated social media and marketing promotions. Show less

• Enterprise Account Manager

  • Jul 2016 - Apr 2021

  As an Enterprise Account Manager at AppointmentPlus, I worked closely withmany of our largest clients to help ensure their continued success of ourSoftware, resulting in some of our largest clients processing over $200 million each in annual revenue through our appointment scheduler. This continued success is the foundation for securing expansion intoother business units and use cases. My technical knowledge paired with identifying these opportunities for growth was one of my strongest skills in this position. In this role, my primary goal was to help our clients identify where and how our API can automate current tasks, and make possible things that couldn't be done otherwise. I believe that when a client comes to us to solve a problem, it is our job to do everything within our power to solve that problem, and I take pride in being able to do so. Show less

• Marketing Specialist - Audio & Video Production

  • Jul 2016 - Oct 2017

  My role at AppointmentPlus was to oversee the planning and production of audio and video content for use in dozens of marketing campaigns. In looking to generate quality leads, I focused on creating content that addresses thepain points related to scheduling and how AppointmentPlus has the best solution for those pain points with 24/7 cloud-based access to your schedule, more than 500 preference settings. By aligning with internal teams, for over 1 year, I prepared and managed all production related tasks, from storyboarding and scripting to filming and editing. Show less

• Enterprise Account Manager

  • Feb 2015 - Jul 2016

  Worked closely with account management and sales to ensure successful adoption and expansion of enterprise accounts. Responsible for developing relationships, addressing technical issues, consulting on expansion strategies, and providing timely and accurate communications.



Martel Multimedia LLC

• Phoenix, Arizona Area

• Independent Business Owner, Martel Multimedia LLC

  • Apr 2015 - Apr 2021



LetterStream, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Production Manager

  • Aug 2009 - Feb 2014

  Oversaw the day-to-day operations for a technical innovator in the printing and mailing industry. Our production facility was driven by customer API requests that resulted in automated printing of mass mailer campaigns consisting of up to 1 million recipients. My job was to ensure that our staff and machinery were always prepared to operate efficiently to provide the quickest possible turnaround for our largest clients, often resulting in same-day mailings. Oversaw the day-to-day operations for a technical innovator in the printing and mailing industry. Our production facility was driven by customer API requests that resulted in automated printing of mass mailer campaigns consisting of up to 1 million recipients. My job was to ensure that our staff and machinery were always prepared to operate efficiently to provide the quickest possible turnaround for our largest clients, often resulting in same-day mailings.