David Manie

IT Support Specialist: LAN and Desktop at Department of Environmental Affairs
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • Afrikaans Native or bilingual proficiency
  • English Full professional proficiency
  • Xhosa Native or bilingual proficiency
  • Zulu Elementary proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Advanced Management Development Programme
    National School of Government - South Africa
    Oct, 2020
    - Nov, 2024
  • TOGAF® Certification Program
    The Open Group
    Dec, 2019
    - Nov, 2024
  • Emerging Management Development Programme - EMDP
    National School of Government - South Africa
    Nov, 2013
    - Nov, 2024
  • ITIL Foundation Certificate in IT Service Management
    PEOPLECERT Group - GR750048666DM
    Feb, 2013
    - Nov, 2024

Experience

  • Dept of Environmental Affairs
    • South Africa
    • Government Administration
    • 400 - 500 Employee
    • IT Support Specialist: LAN and Desktop
      • Sep 2013 - Present

       Provide professional, courteous and prompt support services.  Support technology systems including mobile systems, printing systems and web/intranet services.  Ensuring ICT services are supplied to client within the said SLA time and ensuring resource availability. Incidents and calls management  Setting Users on the network for internet and email access.  Setting up users to have mobile access on their emails.  Working with Desktop and LAN issues (troubleshooting and fault finding).  Provide support at National office for Video Conferencing.  Assisting with the implementation and monitoring of ICT Projects (Ad hoc and Planned) in directorate.  Liaising with Software and Hardware vendors on Technical products and reporting on the latest developments.  Working Users on Active Directory Services i.e. (Checking availability & resetting passwords).  Assist the directorate on matters relating to network and hardware, which include technical specification and support.  Ensure that the environment is compliant to legislation and ICT good governance.  Assist the directorate on matters relating to IT Audit.  Assist the directorate on matters relating to IT audit and Management of ICT assets.  Provide assistance on IT administration tasks.  Ensure good quality of services rendered to internal Clients/Users and external stakeholders. Show less

  • Department of Rural Development and Land Reform
    • Government Administration
    • 700 & Above Employee
    • Chief Network Controller
      • Jan 2008 - Aug 2013

      Responsible for all technology and IT management within this Job and all satellite offices in the Western Cape IT Capacity and Availability Management in the Provincial Infrastructure Project Management of 3rd party software delivery, Responsible for the outsourced IT Technical support and the development of the team Responsible for operational IT equipment and checking on the status. IT Asset management, Re-allocation or Transfer of IT equipment Working with the IT Audit, for the collection of IT information on Software and Hardware. Assist with the implementation and management of network security (LAN and WAN) Working with a range of GIS systems/databases (Software & Hardware technologies) Backup and Remote Network Administration Compiling IT reports pertaining to external Sites Compile computer network security policies & procedures. Compile network configuration documentation (LAN and WAN) Research trends of new viruses and Update anti-virus software Research new computers & network technology Ensure maximum up time of network equipment through accurate & early response. Working in support of 12 external Satellite offices Based in Head Office supporting ± 300 users on site (Staff and students) using the HEAT and ITSM System. Liaising with on Technical products on sale and reporting on the status of the external offices Show less

  • Provincial Department of Transport and Public Works
    • Assistant Systems Controller
      • Jan 2007 - Jan 2008

      Looking after the LTPS (Land and Transport Permit System). Assisting users with liaising with IT helpdesk in terms feeling in DITCOM and BITCOM forms. Registering users to NATIS (National Transport/Traffic Information System), LTPS and NLTIS Call logging and maintenance system (ITSM) Working different departmental Databases and security of departments confidential Information. Liaise with all the departments concerning every computer problems (Network & Applications) Working with NLTIS trainers in SAP and involved in migrating LTPS data into a SQL Database Supporting a complement of ±120 users and using ITSM Responsible for the LAN, WAN and the PABX system Troubleshooting hardware for faults (Printers and Faxes) Liaising with Processing Officers on the arrangement of the Government Gazette for publishing Making Database backups daily, weekly and monthly Assisting users with Novell and GroupWise problems And all other urgent network related problems including printing over the network Assisting users in the NLTIS (National Land and Transport Information System) training Show less

  • EK UNITED HERZLIA SCHOOLS
    • FIELD SYSTEMIC COMPUTER TECHNICIAN
      • Sep 2002 - Dec 2006

       Assistant to the IT Network Administrator / Manager  Seeing to all computer problems: Formatting and Installing (Software and Hardware)  Setting-up usernames and e-mail accounts.  Supporting 5 schools domain around Cape Town hands-on and telephonic  Responsible for Staff and pupils computer problem (±2500 users)  Working with TCP/IP, DHCP, DNS and Active Directory Services (Windows AD 2003)  Installing Smart Boards and also can give lessons through this facility  Network infrastructure layout, monitoring, printing and troubleshooting  Setting up Internet connections for networked and dial-up connections users.  Supporting Microsoft Windows operating systems  Database management and support i.e. installations and configurations  Checking and updating Antivirus software, monitoring, and troubleshooting PCs.  Supervising workshop, inventory hardware & software Microsoft Audits.  Liaising with the Functional Departments i.e. Purchasing, Transport and Teaching  Liaising with Suppliers on faulty products, deliveries and warranty checks  Writing Department reports and reporting in department meetings (weekly)  Designing Training programs for new employees and Learnerships  Advising management on IT department equipment needs and problems  Organizing and scheduling deadlines for the IT department team work  Assisting users around the schools in whatever computer related problems  Making Server backups and critical client machines Show less

  • Blue Chip Information Technology of South
    • IT Support Specialist
      • Apr 2000 - Sep 2002

      Seeing to all computer problems: Formatting and Installing (Software and Hardware) Setting-up usernames and e-mail accounts. Supporting 5 schools domain around Cape Town hands-on and telephonic Responsible for Staff and pupils computer problem (±2500 users) Working with TCP/IP, DHCP, DNS and Active Directory Services (Windows AD 2003) Installing Smart Boards and also can give lessons through this facility Network infrastructure layout, monitoring, printing and troubleshooting Setting up Internet connections for networked and dial-up connections users. Supporting Microsoft Windows operating systems Database management and support i.e. installations and configurations Checking and updating Antivirus software, monitoring, and troubleshooting PCs. Supervising workshop, inventory hardware & software Microsoft Audits. Liaising with the Functional Departments i.e. Purchasing, Transport and Teaching Liaising with Suppliers on faulty products, deliveries and warranty checks Writing Department reports and reporting in department meetings (weekly) Designing Training programs for new employees and Learnerships Advising management on IT department equipment needs and problems Organizing and scheduling deadlines for the IT department team work Assisting users around the schools in whatever computer related problems Making Server backups and critical client machines Show less

  • St Elmo's Restuarants
    • Kitchen & Staff Manager
      • Nov 1995 - Jan 2000

      Staff training, Stocktaking, Hiring staff, Setting-up shift roosters, Doing staff wages & other management duties, Helping with preparing for opening and seeing to customers and Customer service and Staff training and other related needs. Staff training, Stocktaking, Hiring staff, Setting-up shift roosters, Doing staff wages & other management duties, Helping with preparing for opening and seeing to customers and Customer service and Staff training and other related needs.

Education

  • Cape Peninsula University of Technology
    National Diploma, Information Technology - Part-Time
    2013 - 2019
  • Morvest Global Group
    Certification, ITIL v3
    2013 - 2013
  • Cape Peninsula University of Technology
    Certificate, Cisco Certified Network Associates
    2007 - 2008
  • Cape Peninsula University of Technology
    National Diploma, Human Resource Management
    2003 - 2006
  • College of Cape Town
    N6: National Diploma, Human Resource Management
    1998 - 2001
  • UWC: Education Resource & Information Project
    Certificate, Youth Leadership and Development Course
    1994 - 1994
  • Fezekile Secondary School
    National Senior Certificate: Matric
    1988 - 1992

Community

You need to have a working account to view this content. Click here to join now