Technical Support Specialist

• Jun 2023 - Present

Associate System Technician

• May 2022 - Jan 2023

Responsible for day-to-day operations including ticket prioritizations, tracking, and timely resolution, as well as technical support to 100+ employees in multiple locations. Support 4 production and mission-critical Windows servers, VMs, and network infrastructure devices. Manage information within the cloud database and assign appropriate intelligent machines and equipment to specific employees.

Information Technology Intern

• Aug 2021 - May 2022

Sales Floor Associate

• May 2019 - Aug 2021

• Greet customers entering establishments. • Answer customers' questions and provide information on procedures or policies. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or changes due to customers. • Greet customers entering establishments. • Answer customers' questions and provide information on procedures or policies. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or changes due to customers.

Package Handler

• Nov 2017 - Mar 2019

• Sort cargo before loading and unloading. • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment. • Sort cargo before loading and unloading. • Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.