MSP Support Executive

• Dec 2022 - Present

Desktop Support Technician

• Apr 2022 - Dec 2022

IT Support Specialist

• Nov 2021 - Mar 2022

System administration on Windows Server and Office 365 environmentsNetwork firewalls, anti-malware security and Wi-Fi administrationTroubleshooting system and network issues in a timely mannerAssigning user, group, folder and share permissionsInstalling and maintaining workstations, systems and softwareTroubleshooting, diagnosing and solving hardware and software faultsLiaising with third party suppliersSupporting users with PCs, MacBooks, printers, emails, MS Office, mobile phones, etc.Testing and evaluating new technologyProactive maintenance and incident reportingMaintaining documentation

IT Technician

• Aug 2021 - Oct 2021

Responding to requests from the Supervisor/Servicing ManagerInspect, troubleshoot and repair IT productsInstallation of Operating Systems such as Microsoft WindowsProvide technical assistance and resolution as necessary to customersUpdating and managing customer repair notes and documentation accordingly. Responding to requests from the Supervisor/Servicing ManagerInspect, troubleshoot and repair IT productsInstallation of Operating Systems such as Microsoft WindowsProvide technical assistance and resolution as necessary to customersUpdating and managing customer repair notes and documentation accordingly.

Customer Care Agent Technical

• May 2021 - Jul 2021

Technical and Billing customer care.Identify customer needs and define the possible packages suitable for them and their household.Maintain a high level of customer satisfaction through a friendly attitude.Ensure that customer inquiries are explained and solutions are provided.Live chat support and email support.Resolving technical and call back tickets. Technical and Billing customer care.Identify customer needs and define the possible packages suitable for them and their household.Maintain a high level of customer satisfaction through a friendly attitude.Ensure that customer inquiries are explained and solutions are provided.Live chat support and email support.Resolving technical and call back tickets.

Retail Customer Advisor

• Jan 2020 - Sep 2020

Technical and Billing customer care.Identify customer needs and define the possible packages suitable for them and their household.Processing PaymentsBasic Office work including filling out forms and processing them accordingly, printing documents, filing and organising documents.Maintain a high level of customer satisfaction through a friendly attitude.Ensure that customer inquiries are explained and solutions are provided. Technical and Billing customer care.Identify customer needs and define the possible packages suitable for them and their household.Processing PaymentsBasic Office work including filling out forms and processing them accordingly, printing documents, filing and organising documents.Maintain a high level of customer satisfaction through a friendly attitude.Ensure that customer inquiries are explained and solutions are provided.