Experience

Interactive Contact & Resolution

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Field Interaction Manager

  • Jun 2021 - Present

  We supply contact services specifically for the water industry utilising our field agents to make contact with customers that are not responding, or where you need information gathering from the supply site.Our services will be carried out by field agents who are EUSR Water hygiene (blue card) and EUSR Utility safety, health and environmental awareness (SHEA) trained and registered. This combined with our WIRS accreditation allows our agents to combine contact, debt collection and disconnection services into one visit.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Certified Nursing Assistant

  • Aug 2020 - Jun 2021

• Mental Health Nursing Assistant

  • Aug 2020 - Aug 2020

  Caring out Physiological and continuation observation assessments on patients on an acute adult ward for treatment on patients that have been admitted under section two and three mental health act , also informal patients.



DCBL (Direct Collection Bailiffs Ltd)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Enforcement Agent

  • Aug 2019 - Aug 2020

  To visit defaulters at the addresses stated on warrants and to visit defaulters at the addresses stated identify vulnerable individuals and to promote social and financial inclusion.Accurately maintain documentation and office records relating to individual cases. To visit defaulters at the addresses stated on warrants and to visit defaulters at the addresses stated identify vulnerable individuals and to promote social and financial inclusion.Accurately maintain documentation and office records relating to individual cases.



Anglia UK

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Area Credit Management Agent and Asset Audit Services

  • Jun 2018 - Aug 2019

  provide automotive debt management, repossession, audit and vehicle collection/delivery services on behalf of the leading banks and asset finance companies in the UK. Visiting customers in their homes to work with customers who have defaulted on their (mainly car) finance agreements, you will investigate what has caused the default and look at the options for the customer in finding solutions to bring their account up to date. provide automotive debt management, repossession, audit and vehicle collection/delivery services on behalf of the leading banks and asset finance companies in the UK. Visiting customers in their homes to work with customers who have defaulted on their (mainly car) finance agreements, you will investigate what has caused the default and look at the options for the customer in finding solutions to bring their account up to date.



Capita

• Enforcement Agent

  • Feb 2018 - Jun 2018

  To visit defaulters at the addresses stated on warrants (includes Liability Orders and Writs and arrest warrants alongside High Court warrants) to obtain payment, execute warrants, make enquiries to trace the whereabouts of absconders or take control of goods to the value of the warrant for sale at auction.I can demonstrate and provide evidence of an effective approach to customer care and service delivery.Understand needs of vulnerable, under-represented and hard to reach groups and ensure equality of access to services.I have experience in dealing effectively with rent arrears cases and outline understanding of relevant processes and legislation.Experience in a front line customer focused environment with the ability to understand the customer’s needs and make decisions to resolve them. Enforce liability orders and distress warrants by taking control of goods.Arrange transport, for the removal and sale of debtor’s goods where necessary.



CF Motoring Services

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Class 1 specialist motor vehicle rescue and recovery service

  • Nov 2017 - Feb 2018

  Class 1 specialist motor vehicle rescue and recovery service provision working on the north east road network. CPC and Drives Tacho card in date.VR01 - Health and SafetyVR01, VR02 - Combined courseVR01, VR02 & VR03 - Core ModulesVR02 - Customer Service SkillsVR03 - Roadside AssessmentVR04 - Ancillary Equipment (light vehicle recovery)VR05 - Underlift Units (light vehicle recovery)VR05, VR06 - Combined courseVR07 - Advanced Winching (light vehicle recovery)VR19 - Preservation of Evidence (cleared)



Marston Holdings

• Government Administration
• 300 - 400 Employee

• Enforcement Agent

  • Apr 2016 - Nov 2017

  To visit defaulters at the addresses stated on warrants (includes Liability Orders and Writs) to obtain payment, execute warrants, make enquiries to trace the whereabouts of absconders or take control of goods to the value of the warrant for sale at auction.I can demonstrate and provide evidence of an effective approach to customer care and service delivery.To visit defaulters at the addresses stated on warrants Experience in a front-line customer focused environment with the ability to understand the customer’s needs and make decisions to resolve them. Enforce liability orders and distress warrants by taking control of goods.Arrange transport, for the removal and sale of debtor’s goods where necessary.Make extensive enquiries to trace debtor’s whereabouts, employment status and other details.Identify vulnerable individuals and to promote social and financial inclusion.Accurately maintain documentation and office records relating to individual cases.Also experience of working alone or as part of a team. Carrying out Health and safety checks on small medium Business for reconnection and disconnections in compliance within quality management checks. Deliver to deadlines and achieve personal and service targets.



Arvato Financial Solutions

• Germany
• Financial Services
• 200 - 300 Employee

• Enforcement Agent

  • Feb 2016 - Feb 2017

  Working for various Utilities company’s Eon ,SSE,British Gas and Npower EDF. Attend Magistrates Courts to obtain Warrants of entry, execute Warrants,Provide an intensive debt recovery and enforcement process to maximise collection of all debts administered by Revenues and Benefits Services.Visit debtors to establish the best method of recovery including negotiation of payment, and provision of debt management advice where appropriate.Operate within the standards and in accordance with financial regulations concerning cash handling, receipt issuing, reconciliation and allocation of payments.Provide advice on liability including eligibility to discounts, exemptions, reliefs and welfare benefits, and to promote awareness of the availability of these.Make extensive enquiries to trace debtor’s whereabouts, employment status and other details.Identify vulnerable individuals and to promote social and financial inclusion.Accurately maintain documentation and office records relating to individual cases.Covering a large geographical area in the North East England and Scotland.



Dyson Energy Services

• Field based DEA / GDA Technical Surveyor for Dyson Energy Services

  • Jan 2015 - Dec 2016

  Visiting 4-6 customers daily, covering a large geographical area. Ensuring excellent customer service is used at all times and performing Technical surveys for Cavity / Loft Insulation & Boiler surveys and producing EPCs for these measures. Dealing with contract leads and Self-Generated leads, via a PDA and iPad, sent by the Planning team, on a daily basis.Good knowledge of company Apps on the Ipad, including Etech, OMG, HL Forms etc.Assisting in training, coaching and providing advice to new members of Surveying Staff and existing colleagues.



Help-Link UK Ltd.

• United Kingdom
• Consumer Goods
• 1 - 100 Employee

• Help Link .co.uk

  • Sep 2014 - Dec 2014

  EPC’s and Green Deal Reports on Cavity wall, Loft installation and new boiler replacements along with PV Solar financed by the Green Deal.Also completed all QMS’s for the above.Fully compliant With MCS,RECC,Stroma,NES audit procedures. . I have the understanding of the laws surrounding the role of DEA /GDA also carrying out ECO assessments. Whilst being a Prison Officer I was dealing with everyday security issues within HMP Northumberland.Supervising / counselling prisoners, dealing with prisoner’s requests and applications. Writing reports along with managing staff. Controlling disorderly behaviour.Rehabilitating and preparing prisoners for release back into the community.Assisting the Veterans in Custody Support (VICS) whilst in prison.Giving assistance and advice is offered on issues such as accommodation, retraining and vocational skills grants, health and mental health welfare support, employment support, financial advice, family support for the veteran’s dependents, Armed Forces pensions and many other resettlement problems which the veteran may have.Parole Reports.Home Detention Curfew (HDC) reports.I have the ability understand client’s needs, and I work well with a wide range of people.



PRESENTLY LOOKING FOR EMPLOYMENT OPPORTUNITIES.

• Energy Assessor

  • 2014 - 2014

  EPC’s and Green Deal Reports on Cavity wall, Loft installation and new boiler replacements along with PV Solar financed by the Green Deal.Also completed all QMS’s for the above.Fully compliant With MCS,RECC,Stroma,NES audit procedures. . I have the understanding of the laws surrounding the role of DEA /GDA also carrying out ECO assessments. Whilst being a Prison Officer I was dealing with everyday security issues within HMP Northumberland.Supervising / counselling prisoners, dealing with prisoner’s requests and applications. Writing reports along with managing staff. Controlling disorderly behaviour.Rehabilitating and preparing prisoners for release back into the community.Assisting the Veterans in Custody Support (VICS) whilst in prison.Giving assistance and advice is offered on issues such as accommodation, retraining and vocational skills grants, health and mental health welfare support, employment support, financial advice, family support for the veteran’s dependents, Armed Forces pensions and many other resettlement problems which the veteran may have.Parole Reports.Home Detention Curfew (HDC) reports.I have the ability understand client’s needs, and I work well with a wide range of people.



G Phiilips heating and solar Services Ltd

• Energy Assessor

  • 2006 - 2014

  EPC’s and Green Deal Reports on Cavity wall, Loft installation and new boiler replacements along with PV Solar financed by the Green Deal.Also completed all QMS’s for the above.Fully compliant With MCS,RECC,Stroma,NES audit procedures. . I have the understanding of the laws surrounding the role of DEA /GDA also carrying out ECO assessments.

• Energy Assessor

  • 2006 - 2014

  EPC's GDR reports PV solar