Intermediate Support Specialist

• Sep 2019 - Present

Deskside Analyst

• Jun 2014 - Aug 2019

Providing Service Desk support for Cenovus Energy Using ServiceNow for incident recording and submitting request tickets as well and creating reports Supporting Windows 7, Office 2010 applications, mobile devices, and wireless connectivity Providing support for Citrix VPN and virtual machines and RSA tokens Using diagnostic software for troubleshooting Providing informal training to users regarding lockouts, mobile devices and various applications Providing Service Desk support for Cenovus Energy Using ServiceNow for incident recording and submitting request tickets as well and creating reports Supporting Windows 7, Office 2010 applications, mobile devices, and wireless connectivity Providing support for Citrix VPN and virtual machines and RSA tokens Using diagnostic software for troubleshooting Providing informal training to users regarding lockouts, mobile devices and various applications

Deskside Technician Summer Student

• May 2013 - Aug 2013

Resolving tickets with Remedy Transferring user profiles Utilized SCCM for software and OS deployment Hardware replacement and workstation upgrades SAP experience for time tracking Resolved escalated IT issues quickly with documentation Resolving tickets with Remedy Transferring user profiles Utilized SCCM for software and OS deployment Hardware replacement and workstation upgrades SAP experience for time tracking Resolved escalated IT issues quickly with documentation

Welder

• 2004 - 2012

Throughout my welding career I gained valuable transferable skills including: Worked as a team on large projects where ideas and experience were combined to create quality products. Worked independently on smaller products in an efficient and timely manor. Oversaw projects and delegated duties to other team members as well as performed quality control. Trained others in all aspects including informal on the job training based on experience as well as company quality standards. Formal training of groups for WHMIS and forklift operation followed by testing of skills. Troubleshooting equipment failure, design flaws, and ways to incorporate customers requests. Completed service calls while maintaining the companies, co-workers, and my own professional reputation. Worked with customers to create customized solutions that resulted in economic customized products that met customer demands and maintained company standards. Maintained inventories of steel by length to reduce waste when creating new products.