Experience

Delphia Consulting, LLC

• United States
• Software Development
• 1 - 100 Employee

• HRMS Managing Support Engineer

  • Jul 2016 - Present

  I am now working as the primary support contact for Sage HRMS and managing all support interactions for Sage HRMS Customers. SQL Scripting! I provide back-end solutions, product workarounds, data correction, and Direct Imports into the database for Sage HRMS. I provide support for most Delphia Utilities. Troubleshooting whatever the clients throw at me.

• HRMS Data Analyst

  • Mar 2016 - Present

  Recently moved to Delphia Consulting. I am working as a member of their ASM Team to convert companies from Abra Suite to Sage HRMS. SQL Scripting Troubleshooting Whatever they throw at me.



Daifuku Wynright

• United States
• Automation Machinery Manufacturing
• 300 - 400 Employee

• Technical Support Specialist

  • Nov 2014 - Mar 2016

  • Field requests for technical and general support. • Troubleshoot issues and coordinate escalations until completion. • Handle general account responsibilities • Perform Annual on-site visits (major accounts) • Communicate with the team, leadership, and engineering resources, regarding client concerns and issues • Collaborate with Engineering to ensure that correct project information is captured for ongoing system support • Work with 3rd party vendors as needed to… Show more • Field requests for technical and general support. • Troubleshoot issues and coordinate escalations until completion. • Handle general account responsibilities • Perform Annual on-site visits (major accounts) • Communicate with the team, leadership, and engineering resources, regarding client concerns and issues • Collaborate with Engineering to ensure that correct project information is captured for ongoing system support • Work with 3rd party vendors as needed to resolve client issues • Utilize remote VPN access and on-site camera systems to improve communication with clients, resolve issues and ensure that their systems are on-line Show less • Field requests for technical and general support. • Troubleshoot issues and coordinate escalations until completion. • Handle general account responsibilities • Perform Annual on-site visits (major accounts) • Communicate with the team, leadership, and engineering resources, regarding client concerns and issues • Collaborate with Engineering to ensure that correct project information is captured for ongoing system support • Work with 3rd party vendors as needed to… Show more • Field requests for technical and general support. • Troubleshoot issues and coordinate escalations until completion. • Handle general account responsibilities • Perform Annual on-site visits (major accounts) • Communicate with the team, leadership, and engineering resources, regarding client concerns and issues • Collaborate with Engineering to ensure that correct project information is captured for ongoing system support • Work with 3rd party vendors as needed to resolve client issues • Utilize remote VPN access and on-site camera systems to improve communication with clients, resolve issues and ensure that their systems are on-line Show less



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Software Support Analyst II

  • Jan 2012 - Nov 2014

  General Technical Support • Support the install, implementation and use of proprietary software in a network environment • Provide logistical and accounting support, assisting customers with HR and Payroll issues • Provide phone support for customers and Business Partners regarding Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, and various Sage HRMS integrations • Analyze customer data sets in FoxPro and SQL to find resolutions to complicated issues • Use time… Show more General Technical Support • Support the install, implementation and use of proprietary software in a network environment • Provide logistical and accounting support, assisting customers with HR and Payroll issues • Provide phone support for customers and Business Partners regarding Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, and various Sage HRMS integrations • Analyze customer data sets in FoxPro and SQL to find resolutions to complicated issues • Use time management, multi-tasking, and organizational skills to manage multiple customer issues, testing, training and various other daily tasks • Create articles for customer newsletter, Sage Tech Flash, as well as their knowledge base tool • Proof read marketing documentation for technical accuracy High Level Issue Resolution • Handle high profile escalations retaining custody until resolution was complete, using time management, and organizational skills to manage multiple customers needs and expectations • Work with Development and Engineering to ensure our customers’ product enhancement requests were heard and their business needs were met • Update Development Tracking System and knowledgebase with known issues, cross referencing previously reported issues to verify and document version differences • Be awesome Training • Train team members in Microsoft SQL procedures and best practices and functional scripting techniques • Write documentation on the product and technical manuals for in-house use in the support department • Create and present internal training using Power Point and Microsoft Word implementation and Technical Troubleshooting Extracurricular • Create articles for company newsletter, Sage Central Newsflash Show less General Technical Support • Support the install, implementation and use of proprietary software in a network environment • Provide logistical and accounting support, assisting customers with HR and Payroll issues • Provide phone support for customers and Business Partners regarding Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, and various Sage HRMS integrations • Analyze customer data sets in FoxPro and SQL to find resolutions to complicated issues • Use time… Show more General Technical Support • Support the install, implementation and use of proprietary software in a network environment • Provide logistical and accounting support, assisting customers with HR and Payroll issues • Provide phone support for customers and Business Partners regarding Sage HRMS, Sage Employee Self Service, SAP Crystal Reports, and various Sage HRMS integrations • Analyze customer data sets in FoxPro and SQL to find resolutions to complicated issues • Use time management, multi-tasking, and organizational skills to manage multiple customer issues, testing, training and various other daily tasks • Create articles for customer newsletter, Sage Tech Flash, as well as their knowledge base tool • Proof read marketing documentation for technical accuracy High Level Issue Resolution • Handle high profile escalations retaining custody until resolution was complete, using time management, and organizational skills to manage multiple customers needs and expectations • Work with Development and Engineering to ensure our customers’ product enhancement requests were heard and their business needs were met • Update Development Tracking System and knowledgebase with known issues, cross referencing previously reported issues to verify and document version differences • Be awesome Training • Train team members in Microsoft SQL procedures and best practices and functional scripting techniques • Write documentation on the product and technical manuals for in-house use in the support department • Create and present internal training using Power Point and Microsoft Word implementation and Technical Troubleshooting Extracurricular • Create articles for company newsletter, Sage Central Newsflash Show less



Jabil

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Engineering Technician

  • Sep 2006 - Apr 2009

  • Statistically analyze data created during the manufacturing process and drive continuous improvement of efficiency and reliability • Determine trends and propose methods of countering undesirable process outcomes • Troubleshoot assemblies • Be awesome • Statistically analyze data created during the manufacturing process and drive continuous improvement of efficiency and reliability • Determine trends and propose methods of countering undesirable process outcomes • Troubleshoot assemblies • Be awesome