David Luebke
Director of Client Services at MeterNet LLC- Claim this Profile
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Bio
Scott Brogi
I was lucky enough to work with David for more than 5 years, as he consistently helped grow the organization by managing our largest client relationships. Starting from an initial entry-level relationship management position, his intellect and client orientation allowed him to steadily progress through escalating responsibilities to ultimately manage the entire major accounts team responsible for maintaining and expanding the company's core revenue base. David is comfortable in his own skin which has always translated into a very calming demeanor even under the stressful conditions which are sometimes inevitable within a rapidly growing environment, and one of the reasons we're still great friends to this day.
Scott Brogi
I was lucky enough to work with David for more than 5 years, as he consistently helped grow the organization by managing our largest client relationships. Starting from an initial entry-level relationship management position, his intellect and client orientation allowed him to steadily progress through escalating responsibilities to ultimately manage the entire major accounts team responsible for maintaining and expanding the company's core revenue base. David is comfortable in his own skin which has always translated into a very calming demeanor even under the stressful conditions which are sometimes inevitable within a rapidly growing environment, and one of the reasons we're still great friends to this day.
Scott Brogi
I was lucky enough to work with David for more than 5 years, as he consistently helped grow the organization by managing our largest client relationships. Starting from an initial entry-level relationship management position, his intellect and client orientation allowed him to steadily progress through escalating responsibilities to ultimately manage the entire major accounts team responsible for maintaining and expanding the company's core revenue base. David is comfortable in his own skin which has always translated into a very calming demeanor even under the stressful conditions which are sometimes inevitable within a rapidly growing environment, and one of the reasons we're still great friends to this day.
Scott Brogi
I was lucky enough to work with David for more than 5 years, as he consistently helped grow the organization by managing our largest client relationships. Starting from an initial entry-level relationship management position, his intellect and client orientation allowed him to steadily progress through escalating responsibilities to ultimately manage the entire major accounts team responsible for maintaining and expanding the company's core revenue base. David is comfortable in his own skin which has always translated into a very calming demeanor even under the stressful conditions which are sometimes inevitable within a rapidly growing environment, and one of the reasons we're still great friends to this day.
Experience
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MeterNet LLC
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United States
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Utilities
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1 - 100 Employee
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Director of Client Services
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Apr 2023 - Present
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ShootDotEdit
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United States
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Media Production
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Director of Account Management, Customer Experience, and Sales
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Apr 2015 - Mar 2023
Client Acquisition & Retention & Sales Promotions- - Deliver operational oversight to large-scale, impactful acquisition activities and strategies. - Take full ownership of driving subscriber sales, augmenting revenue and profit generation through boosted retention, and increasing client LTV. - Amplified average spends per subscriber by 63% & drove more than twofold increase of subscriber base after first two years. - Maintain lucrative, long-term relationships with largest customers, steering complex contract negotiations & account management. - Foster new connections and establish a strong network during regional and national trade shows as the company representative. - Leverage relationships and transform mid to high-value clients as company spokespeople, ambassadors, and community advocates. Strategic Planning & Execution - Identify and implement strategic, data-driven methodologies to enhance per-customer sales & outreach processes and elevate client experiences. - Streamline cross-selling and retention efforts through a well-designed monthly calendar for inside sales and promotional activities. - Fronted customer success initiatives, reducing subscriber churn and increasing renewal rate by 53% and 80%+, respectively. - Instigate and oversee diversified marketing channels for two distinct business lines, including social media, email, & text messaging. - Facilitate acquiring, training, and managing key talents for local and remote account management, customer success, marketing, and sales promotions. - Discover and deploy proven social media marketing techniques and cutting-edge, modern CRM and Sales tools such as Salesforce, Pardot, Hubspot, Active Campaign, LiveChat, Loom, LinkedIn Sales Navigator, Intelligent Pop-ups, Chat Bots, etc. Show less
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VP of Customer Success and Sales
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Oct 2007 - Mar 2015
Strategic Planning & Execution & Sales Promotions - - Controlled growth strategies to expand client pipeline, bolster acquisition and retention rates, and magnify company sales/revenue. - Increased company revenue via strategic cross and persuasive selling to existing customers and calculated monthly sales promotions - Played crucial in 400%+ customer base growth, including the doubled increase of customer revenue in 2007 and 2008 and 15-25% year-over-year until the end of employment. - Spearheaded the strategic planning, orchestration, and rollout of marketing and sales materials in digital, print, and social media. - Boosted and enlarged the digital presence and bolstered corporate identity in the company blog & multiple social media platforms. Customer Success Management & Client Acquisition & Retention - - Actively participated and represented the company in regional and national trade shows, averaging 4 to 6 shows annually. - Strengthened brand reputation by cultivating renowned customers and industry thought-leaders as company spokespeople and ambassadors - Successfully revolutionized trade-show appearances from cost-based to profit-centered via networking & relationship building. Show less
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Senior Director of Key Account Management
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May 2001 - Oct 2007
Customer Success Management - - Built, commanded, and mobilized in-house and regional account management teams, ensuring customer experience & satisfaction. - Generated revenue from and ensured retention of 4k+ subscribing businesses, meeting and surpassing desired sales outcomes. - Created and led remote regional account management teams to cost-effectively improve local relationships with communities Inside Sales & Sales Promotions - - Heightened and stabilized sales volume through tactical sales promotions initiatives such as outbound email and phone campaigns. - Drove profit from annual membership conferences and ran regional user group communities via local meetings and virtual forums. - Earned commendations for successfully generating 80% of subscriber-based company revenue from multiple product lines. - Exceeded company's sales goals and propelled revenue per customer by 42% and YOY customer retention rates by 20%. Show less
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Education
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1994 - 1999
UC San Diego
BA, Media Production and Communications
Community
