David Lu
Team Manager at Kommunal- Claim this Profile
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Bio
Brian Priar
My friend David, whom I've come to know as a work colleague during the last two years, is a top performer. If he's applied for a position with your company, you had better take it seriously. Personally, he's a great guy. Considerate, professional, friendly. Technically, he's as solid as they come. We have solved many complex problems together. As a manager, he does a great job of mentoring his people and it's obvious he knows all about team building. I've been in the IT industry for over 25 years and David is one of the most well rounded individuals I've have the pleasure of working with anywhere. He has my highest recommendation and you are welcome to contact me if there is anything further you wish to know.
Peter Lindroth
I worked with David for several years during my time with IBM and he always impressed me with his drive to exceed. David was always a pleasure to work with because his pleasant and positive attitude together with his extensive technical knowledge.
Brian Priar
My friend David, whom I've come to know as a work colleague during the last two years, is a top performer. If he's applied for a position with your company, you had better take it seriously. Personally, he's a great guy. Considerate, professional, friendly. Technically, he's as solid as they come. We have solved many complex problems together. As a manager, he does a great job of mentoring his people and it's obvious he knows all about team building. I've been in the IT industry for over 25 years and David is one of the most well rounded individuals I've have the pleasure of working with anywhere. He has my highest recommendation and you are welcome to contact me if there is anything further you wish to know.
Peter Lindroth
I worked with David for several years during my time with IBM and he always impressed me with his drive to exceed. David was always a pleasure to work with because his pleasant and positive attitude together with his extensive technical knowledge.
Brian Priar
My friend David, whom I've come to know as a work colleague during the last two years, is a top performer. If he's applied for a position with your company, you had better take it seriously. Personally, he's a great guy. Considerate, professional, friendly. Technically, he's as solid as they come. We have solved many complex problems together. As a manager, he does a great job of mentoring his people and it's obvious he knows all about team building. I've been in the IT industry for over 25 years and David is one of the most well rounded individuals I've have the pleasure of working with anywhere. He has my highest recommendation and you are welcome to contact me if there is anything further you wish to know.
Peter Lindroth
I worked with David for several years during my time with IBM and he always impressed me with his drive to exceed. David was always a pleasure to work with because his pleasant and positive attitude together with his extensive technical knowledge.
Brian Priar
My friend David, whom I've come to know as a work colleague during the last two years, is a top performer. If he's applied for a position with your company, you had better take it seriously. Personally, he's a great guy. Considerate, professional, friendly. Technically, he's as solid as they come. We have solved many complex problems together. As a manager, he does a great job of mentoring his people and it's obvious he knows all about team building. I've been in the IT industry for over 25 years and David is one of the most well rounded individuals I've have the pleasure of working with anywhere. He has my highest recommendation and you are welcome to contact me if there is anything further you wish to know.
Peter Lindroth
I worked with David for several years during my time with IBM and he always impressed me with his drive to exceed. David was always a pleasure to work with because his pleasant and positive attitude together with his extensive technical knowledge.
Credentials
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ITIL Foundation
Learning Tree InternationalOct, 2017- Oct, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2012- Oct, 2024 -
MCTS: Windows 7, Configuration
MicrosoftDec, 2010- Oct, 2024 -
MCTS: Microsoft Windows Vista, Configuration
MicrosoftMar, 2009- Oct, 2024 -
CPR Instructor
-Jan, 2001- Oct, 2024
Experience
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Kommunal
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Australia
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Advertising Services
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1 - 100 Employee
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Team Manager
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Oct 2021 - Present
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Skatteverket
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Sweden
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Government Administration
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700 & Above Employee
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IT Team Manager (Sektionschef)
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Feb 2019 - Oct 2021
Team manager for team leaders and IT support teams. Responsible for teams delivering services: - Servicedesk support - Client plattform - Workplace hardware - Telecom Team manager for team leaders and IT support teams. Responsible for teams delivering services: - Servicedesk support - Client plattform - Workplace hardware - Telecom
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Eniro
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Sweden
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Advertising Services
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400 - 500 Employee
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Workplace Manager
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May 2015 - Jan 2019
Responsible for Eniro Nordic Workplace delivery including: - Service Desk & Onsite teams - Client & license management - Print - Telecom - Budget & purchasing
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Nordic Service Desk Manager
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May 2013 - May 2015
• Managing a service desk team providing high quality service support to 1800 end users across in Sweden, Denmark & Norway. • Responsible for delivering First line-, user administration- & IMAC services and also supporting local on-site. • Monitoring, supporting and drive the team performance and daily operations. • Ensure all KPI targets are meet and when possible exceeded. • Ensure accurate delivery of metrics and KPI reports. • Ensure accomplishment of team goals. •… Show more • Managing a service desk team providing high quality service support to 1800 end users across in Sweden, Denmark & Norway. • Responsible for delivering First line-, user administration- & IMAC services and also supporting local on-site. • Monitoring, supporting and drive the team performance and daily operations. • Ensure all KPI targets are meet and when possible exceeded. • Ensure accurate delivery of metrics and KPI reports. • Ensure accomplishment of team goals. • Coaching of individuals in team. • Drive and create procedures and system documentation. • Regular service review with 3rd party suppliers.
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Deskside Operations Lead
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Feb 2012 - Jan 2013
• Leading Team Leads and Deskside team of 20+ engineers (Level 2 team) • Ensure delivery of onsite support and service to 12 commercial customers in Ireland and also to IBM internal accounts. • Driving team performance in achievement of targets – SLAs, cost, productivity, and efficiency. • Involved with implementation of management information system for Deskside to govern achievement of targets. • Involved with various efficiency projects requiring Deskside participation (See… Show more • Leading Team Leads and Deskside team of 20+ engineers (Level 2 team) • Ensure delivery of onsite support and service to 12 commercial customers in Ireland and also to IBM internal accounts. • Driving team performance in achievement of targets – SLAs, cost, productivity, and efficiency. • Involved with implementation of management information system for Deskside to govern achievement of targets. • Involved with various efficiency projects requiring Deskside participation (See Project Experience). • Take charge of critical situations requiring involvement from Deskside, Vendors and IBM support groups. • Regular service review meetings with customers. • Coaching and mentoring for individuals within my team.
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Centralised Technical Support Team Leader
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Mar 2011 - Feb 2012
• Leading a team of 17 engineers (Level 1.5 team) providing remote support to 9 Nordic commercial Customers. Also providing onsite service to the IBM Delivery Centre. • Driving team performance in achievement of targets – SLAs, cost, productivity, and efficiency. • Drive various projects to ensure cost and efficiency improvements for both team and the Delivery Centre. • Ensure accurate delivery of metrics and KPI reports. • Involved with weekly manager operations meeting. •… Show more • Leading a team of 17 engineers (Level 1.5 team) providing remote support to 9 Nordic commercial Customers. Also providing onsite service to the IBM Delivery Centre. • Driving team performance in achievement of targets – SLAs, cost, productivity, and efficiency. • Drive various projects to ensure cost and efficiency improvements for both team and the Delivery Centre. • Ensure accurate delivery of metrics and KPI reports. • Involved with weekly manager operations meeting. • Provide on-going leadership and guidance to individuals within my team. • Implement lean methodology, processes and principles.
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CTS Assistent Team Leader / Dispatcher
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Oct 2009 - Apr 2011
• Acting team leader in the team leader’s absence. • Assisting with team performance monitoring to ensure productivity, efficiency and SLA targets are met. • Monitoring team queues, dispatch works to technicians and perform quality control on the provided services by the technicians. • Remotely resolve technical issues and problems for end users. • Provide training to new starter to but also to provide classroom technical training for Service Desk agents.
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CTS Technician
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Sep 2008 - Sep 2009
Second line technician
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IT Support Specialist
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Sep 2007 - Sep 2008
IT Service Desk first line support
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Combat Medic Team leader
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Jun 2001 - May 2002
Leading a medical squad of up to 8 soldiers. Completed trainer course in CPR. Trained in First Aid (L-ABC). Leading a medical squad of up to 8 soldiers. Completed trainer course in CPR. Trained in First Aid (L-ABC).
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Education
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2002 - 2007
The Institute of Technology at Linköping University
MSc, Biotechnology
Community
