Experience

Woven | Human-Powered Technical Assessments

• United States
• Software Development
• 1 - 100 Employee

• Team Lead

  • Sep 2021 - Present



UK Research and Innovation

• United Kingdom
• Government Administration
• 700 & Above Employee

• EU Exit Team Manager

  • Mar 2019 - Dec 2019

  Responsible for operational delivery of domestic alternative grant processing for UK EU joint funded projects Oversight of 4 team leaders and 50 administrators across awards, monitoring, claims and assessment. Responsible for operational delivery of domestic alternative grant processing for UK EU joint funded projects Oversight of 4 team leaders and 50 administrators across awards, monitoring, claims and assessment.



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Interim Head of Sales & Customer Services Holidays

  • Jun 2015 - Nov 2017

  • Responsible for the generation and growth of £11,500,000 worth of revenue to the National Trust • Management and development of 20 sales and customer service staff including performance, capability, disciplinary and absence management as appropriate • Development of contact centre manager, deputy contact centre manager and three supervisors through soft skills, training sessions and coaching. • Introduction of training matrix identifying key areas and sourcing training internally and externally. • Design and embedding key performance indicators including quality, productivity, incident resolution and conversion rates allowing the department to implement development plans and set SMART objectives. • Identification of continuous improvement requirements and implementation of policies processes and SLA’s management tools both internally and with key stakeholders externally. • Development of property incident management processes, policies, triage and SLA, allowing NT holidays to resolve issues and ensure the correct contractor delivers services within agreed timelines. • Identified and introduced sales revenue targets and deliverables for the division, online and marketing teams. • Identifying areas of IT development: testing, implementing and overseeing IT and telephone systems. • Reporting on and analysing sales revenue, budgets, market trends and estimating costs. • Leading the integration of a new channel partner including overseeing the IT infrastructure requirements and delivery. • Development of strategy in line with the main NT commercial strategy. Show less



SEQOL

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Manager

  • Oct 2012 - Apr 2015

  • Management and development of a team of 50 staff across Enterprise Works 90% of whom have a disability. This also includes performance, capability, disciplinary and absence management as appropriate. • Coaching, mentoring, training and implementing staff development plans and KPI’s. • Developing relationships and new business opportunities from existing and new customers across multiple sectors and services. • Delivering presentations, demonstrations and project management to internal and external customers. • Managing key accounts, contracts and strategic/ channel partnerships including securing new partnerships with both private companies and third sector groups. • Handling customer complaints, resolving internal and external issues, problem solving and implementing new procedures where needed. • Reporting sales to directors and board, monitoring department targets and implementing corrective action where needed. • Tracking competitors’ prices to ensure products and services remain competitive. • Manage advertising and online presence. • Representing SEQOL at trade shows and exhibitions. • Negotiating and managing supply chain contracts to secure best value products. • Sourcing equipment, fleet, IT Systems, materials and service contracts to ensure Enterprise Works continues to operate efficiently. • Completing expressions of interest, PQQ and tender documentation for contacts and bids to both the public and private sector. • Implemented ISO9001 Quality Systems in a short lead-time, responsible for ongoing management and internal audit. Show less



TEAM Software by WorkWave

• United States
• Software Development
• 100 - 200 Employee

• Sales and Marketing

  • Nov 2011 - Sep 2012



Hibu

• Advertising Services
• 700 & Above Employee

• Sales & Marketing Consultant

  • Aug 2010 - Jul 2011



Virgin Holidays

• United Kingdom
• Travel Arrangements
• 400 - 500 Employee

• New Business Consultant

  • Oct 2008 - May 2010



Academy

• United Kingdom
• Insurance
• 1 - 100 Employee

• New Business Development Insurance Broker

  • Nov 2007 - Aug 2008



Arval BNP Paribas Group

• France
• Financial Services
• 700 & Above Employee

• New Business Development Fleet Services

  • Mar 2007 - Nov 2007