Director Program Management

• Feb 2023 - Present

Director of Engineering

• Nov 2018 - Feb 2023

Directs team of 15 software development, DevOps, and QA engineers in daily operations for technical non-profit that develops and manages a cloud-based tool with 500,000+ users for research project management, preprints, pre-registration, and collections of related materials. - Implemented time tracking on technical tickets. In turn, used this data to create an algorithmic tool that could be used to forecast the number of projects of varying sizes that could be completed annually by the existing team or the number that could be completed by changing the team size. This tool dramatically improved the accuracy of the organization’s forecasting and communication to internal and external parties. It also allowed us to set accurate expectations when asked to decrease the team size from 30+ engineers to 15.- Moved to development model where quality and testing are the responsibility of the software engineers and a smaller QA team consults on test plans and manages our automated tests (Selenium) and accessibility testing. This resulted in 50% decrease in QA team size, 100% application coverage on Selenium tests, addition of accessibility tests and compliance across the entire application while maintaining earlier quality improvements.- Identified and managed engineering efforts that decreased our average monthly Google Cloud hosting and storage cost increases from 4.09% in 2018 to .38% in 2022.- Managed Our SOC2 program to a success completion in the initial attempt in 2022.- Have emphasized achieving promised delivery-dates to the organization and trained the team on the use of collaboration and negotiation across teams inside and outside Engineering. This has resulted in mean go-live date variance decreasing from 1.5 months to ~4 days. Show less

Senior Project Manager

• Feb 2017 - Oct 2018

Member of Leadership Team charged with developing, implementing, and managing a new software development process to ensure delivery on commitments.- Managed project moving OSF.io from local data center on leased servers to Google Cloud with included upgrades from Freeware to Postgres, Django, Kubernetes, and other enterprise level applications/tools. The operational cost decreases from this move exceeded 20%.- Based on staff survey and Engineering and Product team meetings, modified existing software development methodology to one much more closely aligned with the Scrum Agile Framework and trained Engineering and Product Teams in this approach. This framework has assisted us in making the project process repeatable and increased the consistency of improved quality and “time to Production”.- Realigned roles and teams to better handle funded work, including the addition of developer/scrum masters to all 4 teams. Show less

Director of Portfolio Management and Delivery

• Sep 2015 - Feb 2017

Responsible for coordinating academic online publisher’s project management function which includes the Project Management Office (PMO), 10 project managers, and 5 program managers. Clients included Oxford University Press, the American Medical Association, and Wolters Kluwer. - Responsibilities include PMO and project governance for all projects in company with focus on metrics based reporting and risk mitigation. - Developed resource forecasting model that allowed us to forecast monthly hours for each project, determine availability by role for new projects, and analyze variance of forecast to actuals. - Manage 3 programs with project revenues > $5.6 million (71% of company total). - Member of core management team that moves organization from hybrid (Waterfall-Agile) project methodology to a more formal Scrum Agile model. Show less

Director of Operations

• Mar 2011 - Aug 2015

In charge of all material purchasing, product assembly, warehousing, and logistics for global operations of language learning software company with 2013 revenues of $265 million.- Managed four cost centers with combined annual budget (excluding material purchases) of $2.9 million.- Negotiated new parcel contract with UPS that resulted in 10% savings on > $5.6 million in annual parcel spend for the 500,000+ units shipped annually via UPS.- Through implementing new inventory control processes and heightening awareness was able to decrease inventory variance from 1.5% to .3% from January 2012 to January 2014.- Over three years, increased consumer product production and fulfillment from 475,000 units to over 550,000 (15.8% increase) while keeping operating expenses flat during the same period.- Led successful effort to set up new 3PLs in Essex, England and Sao Paulo, Brazil. Show less

Sr. Project Manager

• Oct 2008 - Mar 2011

Senior Project Manager responsible for the PMO’s activities in the company’s operational headquarters in Harrisonburg while managing full portfolio of international programs and projects. - Managed successful new market entry and office establishment program in Germany and subsidiary integration project in South Korea.- Responsible for Oracle ERP system enablement projects for a new hybrid market offering that combined desktop software with integrated SaaS offering. Projects included point of sale software activation, product serialization, deferred revenue recognition, and product renewals and upgrades. Projects included introduction to domestic and international markets.- Managed commercial fraud avoidance project that rapidly decreased the amount of eCommerce fraud from unsustainable levels to such low levels that Rosetta Stone was recognized as among the best in the software industry. Show less

Director, Publisher and Association Solutions

• Jan 2008 - Aug 2008

Managed largest performance center in Web design and custom development company with over 40% of company revenues. - Developed enterprise customer relationships, increasing channel business by 20% in 6 months. - Built team of Project Leaders and establish processes and procedures to drive team collaboration and customer satisfaction. - Interfaced with company executive management to lay strategic direction for the company, instilling a Business Development Plan to assure future expansion. - Performed P&L management, strategic planning for creating sales channels, and product development for multiple business verticals. Show less

Director, Program Management

• Aug 2000 - Dec 2007

Developed and directed the Project Management Office for ScholarOne. Created all project management processes, templates, and communication vehicles to ensure projects were on-time/on-budget. - From 2005 through 2007, directed large staff of in-house and offshore project managers, developers, and QA for all custom development and technology projects. - Managed the largest custom development project in company history, resulting in annual revenue growth for the company of 9%. Features were delivered on time and within budget. - Formed and led Business Change Control Group ensuring that all business leaders held a formal role in decision making for technology changes, reducing system downtime by 35%. - Point of contact for existing and potential customers for various technical offerings including Web Services, data migrations, and system exports. - Annually performed project portfolio analysis to assist senior management in selecting projects, which facilitated achieving company strategic and revenue goals. Show less

CRM Project Manager

• 1997 - Aug 2000

Directed multiple, simultaneous Customer Relationship Management (CRM) system projects. Coordinated internal and offshore technical resources in the implementation of Clarify and SAP functionality. Led search, configuration, and implementation of web-based Services Business offering, including online knowledgebase, technical chat, technical case creation, bulletin boards, automated email response, and online training. - Managed $800,000 annual project budget. - First individual in GE Fanuc to be selected to attend GE Advanced Information Management Course. - Worked with CIO to create IT Advisory Council composed of managers from various divisions of the company. - Recipient of 3 GE Fanuc performance awards and 6 Sigma Green Belt certification. Show less

Applications Specialist

• Nov 1992 - Aug 1997