David Lessin

Director, ProBenchmark and Research at ISG (Information Services Group)
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(386) 825-5501
Location
US
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5.0

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Maggie San Miguel

I worked with Dave on several projects and he always delivered results for our clients. Dave also led the team working on the projects ensuring we were successful as well. Dave helped me understand complicated technology concepts that I am grateful to know today. I always wanted to do exceptional work when I was on his team because he appreciated the contribution. Thanks Dave for making the time we worked together enjoyable.

Carol Orlando

David is a detailed manager that watches the balance sheet like a hawk. Was always there to help his team as well.

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Credentials

  • ITIL Version 3 Foundation Examination
    Loyalist Certification Services
    Nov, 2009
    - Nov, 2024

Experience

  • ISG (Information Services Group)
    • United States
    • Information Services
    • 700 & Above Employee
    • Director, ProBenchmark and Research
      • Jan 2017 - Present

      An accomplished Global Technology Researcher and Advisor, I support Digital Transformation and Benchmark services for Carriers, Service Providers, and Enterprises. In four years, my team and I have created multiple applications, doubling both revenue and customers. Our recent work includes Hybrid Cloud, Edge, Global Mobility (2G-5G, IoT), SD-WAN, Unified Communications, & Contact Centers as a Service. An accomplished Global Technology Researcher and Advisor, I support Digital Transformation and Benchmark services for Carriers, Service Providers, and Enterprises. In four years, my team and I have created multiple applications, doubling both revenue and customers. Our recent work includes Hybrid Cloud, Edge, Global Mobility (2G-5G, IoT), SD-WAN, Unified Communications, & Contact Centers as a Service.

  • Alsbridge
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Director, IP Curator
      • Aug 2014 - Dec 2016

      Volunteered to establish new dual-role within the Service Line, leveraging my background in application and database design, I designed and implemented new and "refreshed" key intellectual property databases, harvesting primary and secondary data sources.

    • Managing Consultant
      • Apr 2012 - Jul 2014

      While leading all facets of client engagements, I gained significant experience within Retail, Energy, Travel, Healthcare, Biotech, and Information Technology verticals. Projects encompassed the development and execution of IT transformation and sourcing strategies. I drove significant value by implementing or improving the experience for services such as MPLS, SIP, Mobile, Wi-Fi, and TEM / MDM solutions. We significantly reduced customer costs, while improving service management and vendor relationships.

  • Walgreens
    • United States
    • Retail
    • 700 & Above Employee
    • Group Manager, Enterprise Shared Services - Network Services
      • Nov 2008 - Apr 2012

      Created new role as the Telecommunications Service Manager, unifying three teams under a single leadership, managing over $ 125 M in spend, supporting service design, service delivery, service support, and service financial management at 8,200+ sites for all telecommunication services, including mobility. As part of fiduciary responsibilities, granted invoice & PO approval authority and managed the telecommunications services budgets in Fiscal 2009 and 2010 within an average variance of 0.02 % favorable. Implemented new ITSM / TEM application, documenting $ 10 M in savings and cost avoidance- a 664% ROI in year one of a three year implementation. Re-engineering business processes and organizational structures to better align with ITIL best practices, including service pipeline and catalog development / management. As part of the Rewiring for Growth Project, teams successfully transitioned staff composition from a homogenous in-source organization, to a hybrid model, using sourced, on-shore contractor labor, and in-source resources. In 2009-10, took courses and earned certifications in ITIL Version 3, Service Management Foundations Layer, and Crystal Reports development. In May 2010, was awarded the Pinnacle 2010 BSM Innovation Award in Business Intelligence, and repeated in 2011 with the winning submission for Green IT Resource Management

    • Team Manager - Contracts, Compliance, and Audit
      • Mar 2005 - Nov 2008

      Created a new team focused on strategic telecom sourcing, contract negotiations, and telecom expense management (TEM), responsible for $ 60 M in spend. Expanded the number of FTE resources, developing existing employees from other teams when possible, or hiring new resources to fill identified gaps. As a team, achieved over $ 8 M in savings from TEM efforts. Researched, and proposed complex multi-vendor strategy for terrestrial WAN services to management and internal stakeholders. Created and issued informal Request for Quotes (RFQ), down-selecting per site responses using a MECE (Mutually Exclusive, Collectively Exhaustive) analysis methodology, focusing on the largest cost component, Local Access. Proposal was approved, and subsequently negotiated contracts with six different carriers, including WAN, Local, and LD Services, yieldimg $ 23 M in savings over original network proposals. Lead project commissioning an outside consulting firm to assess operational and system capabilities, provide recommendations to improve operational efficiencies, including the determination of potential ROI by implementing a more robust third-party TEM application. Upon approval of recommendations, lead software procurement project from end-to-end, including creation of the system requirements and RFP, vendor down-selection, and contract negotiations for the master software license, consulting services agreement, and statement of work (SOW). In support of Enterprise VoIP and Centralized Fax projects, expanded Service portfolio, negotiating SIP, T.38, BVoIP service agreements with three carriers. Also negotiated DWDM, SONET, and Gigabit Ethernet agreements, supporting the rapid growth in bandwidth.

    • Lead Systems Architect
      • Mar 2003 - Mar 2005

      Assumed responsibility for the management of the telecommunications services budget, implementing numerous procedural changes to improve financial reporting and forecasting. Assumed responsibility for all contract negotiations with service providers. Tasked with capitalizing on the success of the LEC Invoice Management project, created a combined team of direct and indirect reports, successfully integrating invoice processing for 100% of LD, WAN, Mobility, and Conferencing services. Expanded data warehouse and business intelligence (BI) reporting repositories, and created a SQL Server / VBA based TEM application, providing additional automation and management tools for the identification and recovery of billing and service inventory errors. In September 2003, our successful cost savings efforts were recognized in the monthly corporate newsletter. In 2005, an external review by a leading consulting firm, recognized the sophistication of the home-grown TEM system and operations.

    • Senior Systems Analyst
      • Mar 2002 - Mar 2003

      Researched Telecommunication Invoice Management software market, presenting opportunity and recommendations to management and internal supplier stakeholders. Upon approval, managed the project end-to-end, including negotiation of the Master Software License Agreement, Consulting Services Agreement, hardware and software capital and purchase order requests, development, testing, UAT, implementation, and support. Completing migration of 100 % of LEC invoices from legacy mainframe AP system, achieving 127 % ROI in first 30 days of deployment. Developed strategic relationship with remote Accounts Payable department, providing the necessary training to create a specialized Telecommunications invoice processing and audit function. Created the supporting process and procedures on a Continuous Service Improvement (CSI) model. Researched, recommended, and implemented vendor account management strategies, including electronic media for invoice and Service Records (CSR). Expanded the Business Intelligence warehouse, systemizing the merging and reconciliation of electronic invoice data with telecommunications network databases and contracted rates. Recommended and managed two CLEC conversion projects covering 1,500 plus locations. Negotiated supporting agreements, achieving an average savings of 37 %, while simultaneously improving service levels and lowering TCO. Completed certification in the NTL Human Interaction Laboratory (T-group) Workshop.

    • Senior Network Analyst / Programmer
      • Jun 2000 - Feb 2002

      Expanded role to include application development for Telecommunications Services Lifecycle Management, while simultaneously developing and implementing the supporting cross-functional, cross-departmental roles. In role as Lead Analyst for CLEC strategy, achieved 30% savings for pilot services, while laying the foundational process and procedures to support large-scale CLEC roll-outs. Lead all contract negotiation opportunities for Local services (45% of network), leveraging CLEC threat to achieve record savings results exceeding 26%. Lead project management team with external audit firm to yield another $ 1.2 M in savings and cost avoidance. First assignment of indirect reports in a matrix management model.

    • Network Analyst B
      • Dec 1998 - Jun 2000

      Created a new role within the department, designing databases to support CSI and generate savings opportunities by developing data mining processes & business intelligence reporting. Achieved $ 421 K in credits from carriers, and re-engineered both intra and inter-company processes to capture future cost avoidance. Continued to serve in the LEC Analyst role, leading all contract negotiation opportunities for LEC and payphone management services, leveraging the data warehouse to target specific service components, achieving over $ 4 M in savings and revenue. Also served as the Lead Business Analyst on a cross-departmental Remedy development project. Provided the service design, data, and and business process modeling. Became proficient in SQL programming, and visual integrated development environments (IDE). Managed a LD conversion end-to-end, including end-user conversion issues- a record setting 32,000 WTNs in under 60 days. During this period, successfully covered three FTE positions for three months.

    • Network Analyst C
      • Sep 1997 - Nov 1998

      Developed new role within the department (LEC Analyst), leveraging the 1996 Telecommunications Act to lower network costs. Achieved $ 831 K in future savings, and indentified an additional $ 113 K in credits owed for the misapplication of preceding agreements. Provided 3rd level support for 2,900 retail locations, Help Center, Field Technicians, and other IT Departments. Key member of the ISTT (In-Store Touch Tone, an automated IVR application) roll-out team, responsible for resolving the most difficult issues, interfacing with Help Center, End User, and Field Technicians.

  • American TEKresources LLC
    • Staffing and Recruiting
    • Telecommunications Consultant
      • Oct 1996 - Aug 1997

      Assigned to Walgreen Co. Pharmacy 2000 ISTT Project, a chain-wide application roll-out of Interactive Voice Response / Computer Telephony Integration to 2,600 retail locations. Remotely programmed and backed-up KSUs; provided 2nd and 3rd level support for End-users, Help Center, Field Technicians, and other support groups; Interfaced with Carrier NOC centers to repair telephone lines issues and with Central Office managers to resolve disconnect supervision problems in Carrier switches. After 11 months, Walgreen Co. purchased the remainder of the Contractor agreement, and offered a full-time position in a role to be defined.

Education

  • University of Illinois at Urbana-Champaign
    Bachelor’s Degree, Animal Sciences, Physiology, Behavior, Genetics, Evolutionary Biology, and Vertebrate Paleontology
    1990 - 1996

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