Experience

Self-employed trainer and consultant

• Professional Training and Coaching
• 1 - 100 Employee

• Professional Trainer and training document designer

  • Jan 2016 - Present

  I provide contract and consulting for online and onsite training for technical skills used in everyday business as well as general web development and walk through documentation for technical processes and procedures. You will find short demo examples attached. These skills include 1) On-site training for groups 2) One on One training 3) PowerPoint and Adobe Presenter presentations in person and online 4) Knowledge base documentation and FAQ generation 5) Custom video training for online and in person 6) Webex training services Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Database Security Engineer

  • Jan 2013 - Oct 2015

  Job Duties Monitor traffic flow and load on active collectors to ensure proper operation and load balancing. Perform Maintenance on Guardium devices as required to provide repair and upgrade paths to improve performance and correct operational issues. Interface with database administrators and vendor (IBM) to assist in troubleshooting STAP client issues and provide SME support for STAP upgrades and installation. Configure servers as needed for expansion of security scanning services of database traffic using Guardium STAP monitoring and proper data transfers to Aggregation servers. Perform UNIX BSD OS configuration, upgrades and network configurations on all managed appliances. Configure appliances for scanning policy, daily and weekly backup, aggregation uploads and Management of user and group accounts related to Guardium access. Monitor Fireeye traffic scanning for malware threats. Upgrade of Guardium/FIREEYE security certificates and version related duties as required. Interface with software vendors to facilitate problem resolution when necessary. Assist Proxy team as required to resolve proxy related issues for security monitoring Ran weekly department call to review ticket status and adjust support assets as required to facilitate timely resolution. Training of India team on approved methods of troubleshooting, repair and general operation of Guardium family of security monitoring appliances. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Guardium database security engineer

  • Mar 2011 - Jan 2013

  Job Duties Monitor traffic flow and load on active collectors to ensure proper operation, scanning and load balancing. Perform Maintenance on Guardium devices as required to provide version compliance, repair and critical patches to improve performance and correct operational issues. Interface with database administrators to assist in troubleshooting STAP client issues and provide SME support for STAP upgrades and installation. Configure servers and STAP additional, alteration and redundancy concepts needed for expansion of security scanning services of confidential database traffic using Guardium versions 7 through 9. Installation of upgrade patches using Guardium Central Manager tools (GIM) and manual upgrade using SSH to correct application faults on security appliances and database systems. Configure appliances for policy, backup, and aggregation uploads to ensure proper performance and reporting Manage user and group accounts related to Guardium access Show less



MHMR of Tarrant County

• United States
• Mental Health Care
• 700 & Above Employee

• Field Technical Support

  • 2009 - 2011

  Job Duties Manage daily ticket load for all call center and field support staff. Troubleshoot and resolve application and network issues for local and remote users escalated from customer support and other departments using Remedy ticket tracking. Assist in the monitoring, troubleshooting and reporting on network traffic and diagnostics on performance. Resolve issues related to peering, routing, proxy and firewall Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget and specific requirements Served as operating system expert, providing technical support for entire organization on Windows, Apple, UNIX/Linux and hand-held wireless medical devices. Develop and manage project plans including software, hardware and network technologies while providing status updates to management via conference calls and direct interaction with project leads and internal customers. Design, document and execute maintenance and upgrade procedures, including system upgrades, server patches and troubleshoot issues related to Proxy/Firewall management as well as all required incremental system backups held off-site for disaster recovery. Provide senior technical support to both in-house staff and user departments for all network applications and connectivity issues. Support Microsoft Windows and UNIX/Linux Servers for a variety of services including Exchange, Active Directory, Enterprise WiFi, SMTP, POP3 and proprietary technologies as required. Create and test operating system images for VMware, Windows server, Desktop and mobile devices Show less



Texas State Guard

• Armed Forces
• 100 - 200 Employee

• Disaster response technical systems coordinator - Texas Military Forces

  • Nov 2001 - Sep 2010

  Construction and operation of mobile emergency command post trailer including purchasing, installation and configuration of satellite broadband networking systems to pass high speed network traffic using SKYPORT, Hughes and Iridium equipment for wireless broadband. Program Cisco routers, switches with VLAN and enterprise 802.x bridging appliances for both LAN/WAN operations, DOD network access and VPN connectivity. Operation of mobile SPRINT secure GSM cellular and various secure radio technologies for emergency cellular and radio communications as needed. Maintenance, patching, repair and upgrade of laptop, tablet and server devices for daily operation. Field installation of coax, fiber and Ethernet cabling as required in the field to support emergency and first responder network access, VOIP communications and video transmission (Polycomm) over satellite systems for inter-agency conference calls. Image construction, installation and requisitioning of field laptops and tablet computers to local, state and military personnel as required for mission usage and end of mission wipes. Operation of various printers and scanning devices as required. Support of Microsoft office products including Outlook email access and Active Directory features for emergency respondents as well as troubleshooting of various proprietary software applications. Staging for operations including generator truck and trailer maintenance, equipment inventory and repair to maintain a constant state of readiness in the event of deployment to remote locations. Operation and training of multiple types of secure radio technologies as well as methods for inter-operation with local and state law enforcement and emergency medical services communication systems to provide seamless communications between various agencies (Us Boarder patrol, Coast Guard, FEMA, DHS, Texas Dept of public safety, DOD). (deployed to Katrina, Rita, Ivan, Ike, Operation Lonestar, Operation Vigilance) Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Web applications developer

  • 2003 - 2007

  Production of intranet web tools used to support and troubleshoot business and home DSL services.ASP, PHP, Python, Javascript, MSSQL, MYSQL, IIS, Apache, MS Access, Business Objects.

• Lead broadband support technician

  • 1999 - 2003

  Assisting escalated customers with ISDN and DSL troubleshooting related to both business and home usage.Configure customer hardware for proper operation and locate and correct any faults.Managed staff of Teir I and Teir II call staff on third shift to facilitate customer connectivity and product satisfaction. When required contact provisioning to schedule on site service calls to correct any outage related issues caused by on premises hardware or field related outage.Provided metrics on call staff achievements and assisted in identifying any trends that needed to be addressed to provide better more accurate service or correct procedural issues.Trained support staff on software and hardware used in providing internet broadband support. Show less