Director Of Technology

• Jul 2021 - Present

Part Time Lecturer

• Jan 2015 - Present

Teaching for both Computer Engineering Technology (CET) and Electrical Engineering Technology (EET) programs. Classes Taught: • CET 116: Computer Applications for Technologists • Concepts Covered: o Introduction to Computing – Windows 10 o Microsoft Office Suite: Access, Excel, Powerpoint, Word o Ethical Computing o Alternatives: google docs, prezie, keynote • EET 110: Electric Circuits I • Concepts Covered: o Introduces DC and AC circuit fundamentals o Ohm’s Law o Kirchoff’s Laws o Power and energy relationships o Analyze DC and AC series, parallel, and series-parallel circuits Show less

Product Manager

• Oct 2020 - Jul 2021

Solutions Architect

• Apr 2019 - Oct 2020

Director Of Infrastructure

• Apr 2016 - Apr 2019

• Works in partnership with executive team members to produce corporate strategies by investigating and implementing new revenue streams using innovative processes and technologies • Develops and manages budget and forecasting for global infrastructure, contracts, and physical assets for 1, 3, and 5-year strategic plans • Liaison to the Legal department for all technical questions on contracts for B2B and B2C implementations • Collaborates with senior team managers to meet objectives and ensure on-time project delivery • Facilitates contracts and delegates tasks to partnering IT vendors • Business process planning and implementation for cloud applications: AWS, Azure, Concur, Dropbox, O365, and Salesforce • Maintains technical policy and documentation for compliance, certification, system upgrades, and maintenance Show less

Technical Services Manager

• Jul 2014 - Apr 2016

• Manage and delegate workflow/projects to a team of technical engineers and system administrators • Worked directly with network and infrastructure departments to design and implement core production systems in domestic/international branch offices and data centers • Control and roll out of company access points and wireless infrastructure in regional and corporate headquarters• Created policy guidelines for system upgrades, maintenance, and downtime • Installation, configuration, and deployment of common Windows roles and features including: DHCP, DNS, DFS Shares, VPN, and WSUS services • Use of multiple virtualization environments: Hyper-V, ESXi, VirtualBox, and KVM • Maintain backup using company proprietary backup products• Google Enterprise (Apps) Migration and Maintenance• Facilitate and troubleshoot physical and virtual access control systems • Evaluate and support cutting edge industry applications for Windows, Linux, and MAC platforms • Directly interface and make recommendations to the executive team to achieve and maintain organizational goals• Technical contact for understanding and implementing HIPAA compliance within the organization policies, procedures, and systems enhancing physical, administrative, and technical controls • Designed and implemented global Active Directory organizational infrastructure • Employed ESET anti-virus endpoint solution to all organizational workstations and servers • Implemented a "rack in a box" service as to quickly and efficiently setup branch offices Show less

Windows System Administrator

• Nov 2013 - Jul 2014

International & Domestic Training Engineer

• Sep 2012 - Nov 2013

Senior Technical Support Engineer-Team Lead

• Jun 2011 - Sep 2012

This position supports the company's clients in the implementation, management, and troubleshooting of hardware-based backup solutions. The Technical Support Engineer will be responsible for: providing instruction and technical support for clients on a range of products, possible feature enhancements, and helping improve and/or create support methods. This position also deals heavily with facilitating functioning networks by identifying, troubleshooting and resolving network issues.

Technical Support Assistant

• Dec 2009 - May 2011

Provided technical support to the students, faculty and administrators of over 140 member institutions. Services included troubleshooting multiple Learning Management Systems such as Blackboard, Moodle, and Angel. Responsible for cross-training team members and creating knowledgebase articles for Blackboard releases 7, 8 & 9. Assisted in the testing, training and rollout of Blackboard 9.1 at Charter Oak State College. Supported the faculty training effort, identified and resolved course issues, created technical tips and tricks documentation for faculty and students. Show less