Consultant

• Dec 2016 - Present

Delivering Induction presentations, airside driving trainer and training support

Airfield Operations Escort

• Jun 2016 - Present

Airside Driving, Manoeuvring Area and Radio Transmission(RT) Licence holder. Supporting operations by acting as the main point of contact and look out for ATC and Airside Operations when escorting operational teams onto the airfield to carry out works on or near runways and taxiways ensuring compliant safe working, relying on technical knowledge relating to airfield safeguarding, aircraft recognition, taxiway and wig tip clearance distances. Mentoring potential drivers in preparation for… Airside Driving, Manoeuvring Area and Radio Transmission(RT) Licence holder. Supporting operations by acting as the main point of contact and look out for ATC and Airside Operations when escorting operational teams onto the airfield to carry out works on or near runways and taxiways ensuring compliant safe working, relying on technical knowledge relating to airfield safeguarding, aircraft recognition, taxiway and wig tip clearance distances. Mentoring potential drivers in preparation for their ADP/Manoeuvring Area driving tests. Show more Show less

Acting Team Leader and Visitor Welcome Assistant

• Jul 2015 - Jun 2016

Providing a warm welcome to visitors at Chartwell ensuring their needs are identified and met and to try and exceed their expectations to encourage return visits.Preparing and maintaining the appearance of the Visitor Reception Centre to a high standardIdentifying potential membership opportunities and encourage non members to join the National Trust. Signing new members.Cash handling including float and takings calculations at the start and finish of each day.General promotion… Providing a warm welcome to visitors at Chartwell ensuring their needs are identified and met and to try and exceed their expectations to encourage return visits.Preparing and maintaining the appearance of the Visitor Reception Centre to a high standardIdentifying potential membership opportunities and encourage non members to join the National Trust. Signing new members.Cash handling including float and takings calculations at the start and finish of each day.General promotion of the National Trust and its causes, cross selling of other properties to encourage new membership and highlight the value of being a member. Show more Show less

Airside Operations Project Integration

• 2012 - 2015 3 years , Gatwick Airport , Successfully held the position of Airfield Projects Integrator at Gatwick Airport and was the principle airside representative for the integration of all airfield projects and newly constructed facilities. Worked closely with project management teams and construction companies to plan, negotiate and resource for operational live trials to test new facilities before being handed over to operations.Chaired a weekly works scheduling meeting to assess and plan works and maintenance without… , Successfully held the position of Airfield Projects Integrator at Gatwick Airport and was the principle airside representative for the integration of all airfield projects and newly constructed facilities. Worked closely with project management teams and construction companies to plan, negotiate and resource for operational live trials to test new facilities before being handed over to operations.Chaired a weekly works scheduling meeting to assess and plan works and maintenance without compromising safety and operational performance.Have extensive experience in managing teams and delivering customer and support services.

Senior Airfield Controller and Airfield Controller

• 2007 - 2012 5 years , Gatwick Airport , Senior Airside Controller -Operational management and development of Airfield Operational teamsAirside Controller - Maintaining the safety of the airfield, inspecting airfield infrastructure, marshalling aircraft, operating control room.

Manager of Terminal Operations

• 1998 - 2007 9 years , Gatwick Airport , Leading teams in customer and service delivery, responding to emergencies and taking the necessary action, operating and managing the control centre, use of CCTV and automatic transit railway system.

Staff Support Manager - North Terminal

• 1997 - 1998 1 year , Gatwick Airport Ltd , Secondment role - Providing a basic HR and staff welfare service responsible for supporting staff and managers in coaching, development, recruitment, disciplinary procedures and absenteeism

Passenger Services Manager

• 1996 - 1997 1 year , Heathrow Airport Ltd - Terminal 1 , Seconded role - performance and service delivery management of 96 members of the Passenger Services team in providing a baggage trolley logistic service for Terminal 1 and external Central Terminal Areas and the operation of baggage delivery reclaim carousels in Baggage Reclaim. Following close working with safety experts and trade union representatives successfully reviewed and published a new Code of Safe Working Practice for standard operating procedures in the clearing and moving of baggage… , Seconded role - performance and service delivery management of 96 members of the Passenger Services team in providing a baggage trolley logistic service for Terminal 1 and external Central Terminal Areas and the operation of baggage delivery reclaim carousels in Baggage Reclaim. Following close working with safety experts and trade union representatives successfully reviewed and published a new Code of Safe Working Practice for standard operating procedures in the clearing and moving of baggage trolleys in all areas.

Terminal Duty Officer - TDO

• 1994 - 1997 3 years , Heathrow Airport Terminal 1 , Leading terminal facilities and airport service teams responsible for cleaning, security and fire evacuation procedures

Passenger Services Team Leader

• 1992 - 1994 2 years , Heathrow Terminal 1 , First line supervisor for baggage trolley delivery and clearance teams and the operation of baggage reclaim carousel equipment

Security Officer

• 1990 - 1992 2 years , Heathrow Terminal 1 , Passenger and baggage search

Royal Air Force Police - NCO

• 1979 - 198910 years

General police, security and discipline in the RAF