Experience

Pizza Plus

• Lebanon
• Food and Beverage Services
• 1 - 100 Employee

• General Manager

  • Oct 2017 - Present



Gatlinburg Falls Resort

• Technology, Information and Internet
• 1 - 100 Employee

• Guest Services Associate

  • Aug 2017 - Present



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• Front Of House Manager

  • Jun 2014 - Jul 2017

  Responsibilities included:Managing/training crew members;Employee scheduling, and preliminary interviews for FOH staff; and responsible for all recruitment and retention programs for the FOH staff;Responsible for training the of all FOH for new menu items including descriptions of such as well as demonstrative systems to allow all FOH to understand the specifics of new menu items for food, and specifically in charge of training the bar staff on how to prepare and present all new bar drinks based upon the recipe;Ensuring food, environmental, and occupational safety, which included chairing the Safety Committee for our location and reporting directly to the HR officer responsible for safety programs and Workman's Comp;Conducting daily cash reconciliation and deposit verification.Ensuring a friendly environment for guests and ensuring RSOA or Responsible Service Of Alcohol is followed for guest safety and company liability;Assisted with Inventory control for food cost and BWL cost;In charge of Local Store Marketing (LSM), which included public outreach programs designed to involve us more directly with our community;Providing positive and negative feedback, including but not limited to coaching, disciplinary procedures and follow ups, as well as praising those who go above and beyond for our guests and crew; Coaching and assisting the various work groups in order to ensure everyone is working in unison to provide the best service and food possible to our guests;Was directly responsible for Liquor orders and the inventory thereof to ensure sufficient product at hand to meet the demand of our guests;Assisted in SWAT analysis approach to assessing the business plan in place, which includes to helping the restaurant adhere to a predesignated budget and suggesting alterations thereto.



Zaxby's Inc.

• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Sep 2013 - Jun 2014

  Responsibilities included:Managing/training crew members;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation and deposit verification;Assisted with daily maintenance programs for our location. Responsibilities included:Managing/training crew members;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation and deposit verification;Assisted with daily maintenance programs for our location.



Wendy's, Tri Cities Restaurant Group

• Store Co Manager

  • Jan 2013 - Sep 2013

  Responsibilities included:Managing/scheduling/training crew members in a fast paced food service environment according to company regulations;Interviewing and hiring of all personnel;Enforcing all rules and regulations regarding a restaurant within the same building as a gas station. Conducted weekly inventory;Completion of weekly financial reports as well as conducting weekly recaps with SWAT analysis;Sales building from existing customer base as well as worked to broaden our customer base;Headed the community outreach function for the Lakeway area of the company;Assisted the Area Director with helping in training Store and Assistant Managers as well as filled in for managers on vacation or on sick leave.



Cookout

• Canada
• Internet Publishing
• 1 - 100 Employee

• Assistant Manager

  • Sep 2012 - Jan 2013

  Managing/training crew members;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation;One of six managers assigned to the Grand Opening of the Morristown Tennessee location. Managing/training crew members;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation;One of six managers assigned to the Grand Opening of the Morristown Tennessee location.



Wendys, Tri Cities Restaurant Group

• General Manager

  • Jun 2010 - Sep 2012

  Responsibilities included:Managing/scheduling/training crew members in a fast paced food service environment according to company regulations;Interviewing and hiring of all personnel;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation and deposit verification;Conducted weekly inventory;Completion of weekly financial reports as well as conducting weekly recaps with SWAT analysis;Monthly P&L reviews.Sales building from existing customer base as well as worked to broaden our customer base;Assisted the Area Director with helping in training Store and Assistant Managers as well as filled in for managers on vacation or on sick leave;Completed computer programs to assist in identifying areas of the P&L that could be improved.



Npc Pizza Hut

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant General Manager

  • Jul 2006 - Jun 2010

  Responsibilities included:Managing/scheduling/training crew members in a fast paced food service environment according to company regulations;Interviewing and hiring of all personnel; Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation and deposit verification;Conducted weekly inventory;Completion of weekly financial reports as well as conducting weekly recaps with SWAT analysis;Monthly P&L reviews.Sales building from existing customer base as well as worked to broaden our customer base;Worked with community based groups to help them as well as to show that the Pizza Hut management and staff want to be involved in the making the community better;Was assigned to several stores including High Volume areas like Gatlinburg Tennessee, Pigeon Forge Tennessee and Sevierville Tennessee;Assigned to the Morristown Store as the General Manager when it was ranked 1167 out of 1169 stores. Brought the store sales and operations up to have the store ranked as 137 out of 1200 stores. Variance in the number of store is due to new acquisitions;Was assigned to assist newly acquired stores with the transition from one company to ours.



Wendys Monitor Systems Inc.

• Training General Manager

  • Sep 2005 - Aug 2006

  Responsibilities included:Authoring new computer programs for operational productivity; Conducting daily cash reconciliation and deposit verification.Managing/scheduling/training crew members in a fast paced food service environment according to company regulations;Interviewing and hiring of all personnel;Ensuring food, environmental, and occupational safety;Conducting daily cash reconciliation and deposit verification.Completion of weekly financial reports as well as conducting weekly recaps with SWAT analysis;Monthly P&L reviews.Sales building from existing customer base as well as worked to broaden our customer base;Assisted the Area Director with helping in training Store and Assistant Managers as well as filled in for managers on vacation or on sick leave;Completed computer programs to more accurately calculate food variances to be more efficient in reducing food cost.



Sunoco Co-Op 2359

• General Manager

  • Aug 2004 - Aug 2005

  Responsibilities included:Managing/scheduling/training crew members in a fast paced service environment,Ensuring/maintaining EPA, TOSHA, OSHA, and fire code standards;Inventory Control and shrinkage management. Responsibilities included:Managing/scheduling/training crew members in a fast paced service environment,Ensuring/maintaining EPA, TOSHA, OSHA, and fire code standards;Inventory Control and shrinkage management.



Bill Begley Monument Company

• General Manager

  • Jun 1995 - Aug 2003

  Responsibilities included:Overall oversight of all company operations;Oversaw contracts from creation unto completion;Training new employees from office management to in field installations;Preparing/filing state taxes;Conducting payroll;Participate in all negotiations in preparation for the company to be sold to new owner;Help train the new owners in all operations of the company from paperwork, such as taxes, contracts, and payroll to the use of field equipment and the art of installation of monuments.