Experience

TopLine Federal Credit Union

• United States
• Banking
• 1 - 100 Employee

• Jr System Administrator

  • Jun 2020 - Present



Emerson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• System Administrator

  • Aug 2018 - Jul 2019



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Deskside Support Technician II

  • Aug 2016 - Aug 2018



Device Pitstop of Maple Grove

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Nov 2014 - Aug 2016

  Daily store operationsPart orderingManaging of SMB and FOG serverEscalated customer issuesGeneral Break Fix Daily store operationsPart orderingManaging of SMB and FOG serverEscalated customer issuesGeneral Break Fix



APAC Customer Services

• Telecommunications

• Senior iOS Advisor

  • Nov 2012 - Sep 2013

  Remote troubleshooting for all Apple iOS devices.Inbound/outbound call environment with case and customer ownership.Responsible for escalating emerging and known technical issues to Apple engineering team and communicating effectively between engineers and customers. Career customer satisfaction survey rate of 90%Awarded for having lower average handle time and higher customer satisfaction than Apple enterprise. Remote troubleshooting for all Apple iOS devices.Inbound/outbound call environment with case and customer ownership.Responsible for escalating emerging and known technical issues to Apple engineering team and communicating effectively between engineers and customers. Career customer satisfaction survey rate of 90%Awarded for having lower average handle time and higher customer satisfaction than Apple enterprise.



Bill's Gun Shop and Range

• United States
• Mining

• Jr. Administrator

  • Dec 2011 - Apr 2012

  Developed a C# application to print certificates for trainingcourses. Maintained analog CCTV system. Implemented transition to PoE IP security camera system. Developed e-commerce site using Magento. Contributed to main website redesign.Provided end user support for multiple locations local and remote. Oversaw Hardware and software troubleshooting. Started Active Directory domain control conversion. Developed a C# application to print certificates for trainingcourses. Maintained analog CCTV system. Implemented transition to PoE IP security camera system. Developed e-commerce site using Magento. Contributed to main website redesign.Provided end user support for multiple locations local and remote. Oversaw Hardware and software troubleshooting. Started Active Directory domain control conversion.



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Intern

  • Jul 2011 - Oct 2011

  Assisted in minor bug fixes as well as creation of an in-house application to aid in the development environment setup. Assisted in minor bug fixes as well as creation of an in-house application to aid in the development environment setup.



Heavyglare

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• IT analyst Intern

  • Apr 2011 - Jun 2011

  Oversaw daily maintenance of network including linux server and five workstations.Responsible for troubleshooting end user problems including XP and Microsoft Office. Deployed Fedora on all workstations with virtualized Windows XP clients to streamline workstation maintenance. Set up backups for all workstations as well as a server backup.Set up frame work for opensource CCTV using MySQL server, httpd, and Zoneminder.Ran penetration tests using Back Track linux and minimized potential network exploits.