Experience

EMA Design Automation

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Oct 2008 - Present

• Software Sales Consultant

  • Oct 2008 - Present

  Using Phone and Email sell third party tools to Printed Circuit Board designers in North America.Working in team devising new sales tactics in light of current economic situation.



Gates Chili Board of Education

• Gates Chili Schoo Districk

• Board Member

  • Jun 2009 - Jun 2014



Unity Health System

• Hospitals and Health Care
• 700 & Above Employee

• Director, Volunteer Services

  • Aug 2007 - Feb 2008

  Managed 600 active volunteers for the Unity Health System in 6 different facilities. Recruited and retain volunteers. Managed 3 volunteer coordinators in three main facilities of Unity Health. Fiscally responsible for $100,000 annual budget. Managed 600 active volunteers for the Unity Health System in 6 different facilities. Recruited and retain volunteers. Managed 3 volunteer coordinators in three main facilities of Unity Health. Fiscally responsible for $100,000 annual budget.



Friends of Strong

• Manager

  • Jan 1996 - Aug 2007

  Manage 17 employees and 30 volunteers for the Information Desk and Patient Discharge to provide empathetic, high quality service while ensuring patient confidentiality. Forecast and manage a budget of $500,000... Collaborate with professional staff to train, mentor and provide ongoing recognition for the volunteers affiliated with both programs; recognized for excellent retention. Led the cross-functional redesign team for New Hire Orientation. Hospital Committees and Projects Facilitated the Keys to Service Excellence program for new hires, providing them with the necessary first steps for understanding what the service expectations are for all employees of Strong Memorial Hospital Received Medical Center Board Award for Excellence in 2003. Served on hospital wide service committees that focused on creating models for improved customer service. These committees helped with raising the customer service scores of the hospital by at least 20% in the first year. Show less



Caldor Corporation

• Customer Service Manager

  • Jan 1992 - Jan 1996

  Managed all customer service and cashier operations of the store with 35 employees and a payroll of 1 million dollars. Utilized tact and diplomatic communication skills to manage customer expectations and resolve customer concerns; recognized for relationship development and management skills. Managed all customer service and cashier operations of the store with 35 employees and a payroll of 1 million dollars. Utilized tact and diplomatic communication skills to manage customer expectations and resolve customer concerns; recognized for relationship development and management skills.



Lechmere, Inc

• Customer Service Manager

  • Jan 1990 - Jan 1992



Marjax Sporting Goods

• Assistant Store Manager

  • Jan 1987 - Jan 1990



Oshmans Sporting Goods

• Department Manager

  • Jan 1985 - Jan 1987



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Crash/Rescue E-5 Staff Seargant

  • Jun 1976 - Jun 1980

  Crash rescue Fireifghter and Crew Chief Crash rescue Fireifghter and Crew Chief



U.S. Air Force

• Rescue Crew Chief

  • Jan 1976 - Jan 1980