Experience

Schindler China

• China
• Construction
• 100 - 200 Employee

• Vice President Customer Service

  • Sep 2014 - Present



富士胶片商业创新中国

• Information Technology & Services
• 1 - 100 Employee

• Director,Supply Chian Management

  • Apr 2010 - Aug 2014



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Director,Customer Service Operation

  • Oct 2000 - Mar 2010

• Director, customer service operation

  • Oct 2000 - Mar 2010

  Customer Service and Support OperationPolicy Committee Member, Senior Management TeamMajor responsibility : 1，Provide strong support to sale team, maximize after sale revenue and well manage the fast growth by balancing quality and cost (The planned Rev in 2006 is 50 Million US$) 2，Responsible to establish corporate strategic plans, ie: policies, procedures and performance standard with the involvement and support of Asia pacific HQ3，Make use of new technology to enhance productivity and operation efficiency.4，Set clear performance standard and drive the customer service program to achieve customer satisfaction5， Initiated nation -wide problem resolution to root cause through respective business owners and with involvement of senior management.6，Form and develop customer service engineer and group leaders to effectively resolve customer issues according to established guidelines, procedures and policies.7 Provide the strong support to make business partners and dealers successful and then grow the channel business.8, set up and run Asia pacific centralized customer care center to support customer across the region9, Lead ISO 9001 and QC improvement activities and project. Number of direct report: Four regional service managers Two channel service managers Customer care center manager Service planning manager Operation support manager National technical support manager Show less

• National service manager

  • Jan 1996 - Sep 2000

  Lead direct service team to design long term strategy and Mid rang planProvide target and KPI for business developmentProvide business analysis report for senior management Define the Policy deployment document to guide the operation Cost management and SGA control



HK Rank

• Training executive

  • Sep 1993 - Jan 1996



Zhu hai sino -us Yacht manufacturing LTD

• Zhu Hai

• Mechanical engineering

  • Sep 1990 - Sep 1993