Business Analyst

• Feb 2022 - Present

Principal Consultant

• Dec 2020 - Jun 2021

- a dedicated functional consultant for premium customers in the EMEA region- continuous responsibility for an advanced support service delivery- design of customized functionalities which require a detailed understanding of processes utilized by the customer & capability to align it with the functionality of NetSuite ERP- proactive approach towards end customers & partners to help them find new optimized ERP solutions to run their business in more effecient way- identify alternative solutions if necessary and focusing on effective delivery- daily cooperation with internal technical consultants in order to deliver highly customized ERP solutions based on defined business requirements- working closely with Project Managers and other members of the Development team- regular client meetings (scheduled/ad-hoc) Show less

Service Delivery Management Consultant

• Feb 2019 - Dec 2020

- L2 support for NetSuite ERP end customers & partners through paid subscription service (Advanced Customer/Partner Support)- solution design based on requirements, how-tos, functionality walkthroughs/demos, troubleshooting- role of a Primary Functional Consultant for several EMEA accounts to ensure flawless subscription management, conduct regular meetings and oversee prioritization & delivery of their backlog items- daily communication with end customers & partners via Zoom/email/application Show less

IT Business Consultant

• Jun 2016 - Nov 2018

- consultancy within ITSM domain- responsibility for implementation & roll-outs of the BMC Remedy to the internal customers- interface between business customers and application developers - BMC Remedy functionality design, system configuration, process harmonization activities, incident management, bug-fixing & changes- project manager role & release manager role- knowledge management administrator, application & master data management database analysis and maintenance, responsibility for internal training of company newcomers, training of end-users- integration of Remedy ITSM with various ERPs, third-party ITSM tools and other applications Show less

Support Consultant

• Jul 2015 - Jun 2016

- L1 support of business application portfolio (Navision, BMC Remedy, Mobile Technician)- daily communication with customers in regards to the Incident management & Change management

Global Ordering Specialist

• Mar 2015 - May 2015

- responsibility for ordering & delivery process of internal/external services - CISCO devices configuration, SolarWinds site monitoring, Knowledge base administrator - complex reporting agenda (billing & ordering for NAM and EMEA region) - responsibility for ordering & delivery process of internal/external services - CISCO devices configuration, SolarWinds site monitoring, Knowledge base administrator - complex reporting agenda (billing & ordering for NAM and EMEA region)

Process Executive

• Apr 2014 - Sep 2014

- reporting activities for the corporations trading financial derivatives - registration and whole on-boarding process coordination for these companies - processing of their additional amendments, queries and hotline calls - reporting activities for the corporations trading financial derivatives - registration and whole on-boarding process coordination for these companies - processing of their additional amendments, queries and hotline calls