Experience

Harmonic

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Field Engineer

  • Sep 2020 - Present

• Field Service Engineer

  • Jul 2016 - Sep 2020

  • Working with Telco's & ISP's on Harmonic NSG Pro configurations and implementations. - Wiring and FMP testing Harmonic's Remote-PHY network in Head Ends and Hubs. - Config updates during maintenance windows.• Working with ISP's to build configs for Arris E6000's and Cisco CBR8's. - Working with ISP filed techs to troubleshoot network issues.• Working with ISP's in Head Ends. - Working in ISP Engineering Labs on SDV, VOD, and AVN projects. - Wiring and FMP testing CBR8's. - Optimizing narrowcast and broadcast traffic. - Working node splits from the Head End or Hub during maintenance windows.ISP's I've Worked With:- Buckeye- Charter- Comcast- Cox- Time Warner Show less



Viavi Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Solutions Consultant

  • Feb 2015 - May 2016

  - Help companies around the world with packet capturing issues on their network (local to the Observer platform). - Deep packet analysis. - Setup GigaStors for packet capture. - Demonstrate and fix statistical information in the Observer environment. - Demonstrate and fix statistical information in the Apex environment. - Software Testing - Find and report bugs in the Jira platform. - Some Quality Assurance testing in spare time. - Usability Testing - Brainstorm and mock up new software features in the Jira platform. Show less



Tires Plus Total Car Care

• United States
• Retail
• 500 - 600 Employee

• Service Writer

  • Aug 2013 - Apr 2016

  • Inspect vehicles, up-sell services, and answer phones. • Customer relations and satisfaction takes priority. • Inspect vehicles, up-sell services, and answer phones. • Customer relations and satisfaction takes priority.



Best Buy

• Retail
• 700 & Above Employee

• SWAT

  • Oct 2011 - Aug 2013

  Inventory Integrity: Managed all incoming and outgoing product while also helping to reduce SHRINK.Supervisor of the Green Team.

• Product Process, Spec.

  • Jul 2006 - Sep 2011

  • Was the senior level logistics employee at the Apple Valleyretail outlet.• Oversaw, managed, and taught all the shipping and receivingof product that moved in and out of the store.• Solved the majority of issues that arise in the shippingprocess and established a vast network of contacts should aproblem arise that is outside my control.• Ensure inventory integrity through data collection andinventory adjustments. Identify and determine high shrinkcategories, then follow up with leadership to minimizefurther issues. Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Advance Repair Agent

  • Apr 2013 - Jun 2013

  Geek Squad Certified Geek Squad Certified