Experience

Morses Club Limited

• Business Manager



Morses Club Limited

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Business Manager

  • Aug 2016 - Jul 2020

  Successfully lead, manage and support a team of field based self-employed finance agents (7), assisting each agent to maximise their own development by providing encouragement, coaching, mentoring and support as needed Oversee and ensure that all territories are covered and that customers are visited in line with expectations / agreements Supporting the Company in the development and generation of new business in agreed and authorised growth/ build areas Identifying any shortfalls in performance against targets, providing feedback, support and agree action plans to allow agents to maximise territory potential and commission earnings. Competently managing own time effectively and encouraging agents to organise rounds in a logical sequence that will maximise collections Undertake valuable Home visits to customers for a variety of reasons e.g. further lending requirements, discuss any arrears issues and negotiate/restructure payment plans where necessary. Show less



Prestige Car Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Area Sales Manager

  • Sep 2014 - Jul 2016

  Tasked to Open/establish a new automotive finance brokerage into the North East region, actively identifying and prospecting new business opportunities Completed detailed research prior to any contact via internet/referrals to ensure business fits with ideal criteria Positively made appointments/cold calling car dealerships and presenting the company’s services and benefits Provided full bespoke business manager service to dealerships; handle any finance enquiries/applications Dealt directly with customer to discuss financial options and complete all relevant paperwork upon acceptance of agreement, ensuring all paperwork was correct prior to return to Finance Companies (lenders) Show less



Arnold Clark

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Executive

  • Jul 2013 - Sep 2014

  Employed to maximize profitability on all new and used car sales, ensuring all possible additional supplementary products were offered Tailored and adapted approach to each individual customer, swiftly building a rapport and ascertain a thorough understanding of vehicle requirements and budgetary position to present the right vehicle with appropriate funding options Actively built and maintained enhanced knowledge of available and forthcoming stock, awareness of physical location of vehicles (stock held in 3 locations) Positively engaged in the pitch preparation each morning, removing sold vehicles from the forecourt, and replacing with fresh stock, proactively rotating stock positions to prevent familiarity and a potential stale view occurring. Professionally prepared and displayed all necessary retail information for each vehicle, windscreen price, finance example, brief vehicle profile to entice buyers Made effective use of test drives with customers; this supported to overcome apprehension of driving a new vehicle, highlight features specifically suitable for the individual customer Undertook thorough scrutiny of all required paperwork so all FCA and company guidelines are adhered to prevent compliance failures and undue customer return requirements. Show less



Provident Financial Services

• Australia
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Nov 2009 - Jul 2013

  Successfully led and managed a team of 8 - 12 agents and identified an opportunity to merge 2 agencies resulting in increased staff retention and operational outcomes Completed bespoke and detailed analysis of customers’ accounts, including home visits to discuss further lending requirements, discuss any arrears issues, and negotiate/restructure payment plans Personally outlined and set all individual sales and collection targets for each agent, consideration given to the size/potential of each agency Oversaw and managed all agents’ submitted paperwork adhered to FSA compliance guidelines, swiftly identified and addressed any compliance training needs Conducted dual visits with agents to provide front line support and identify any training needs Completed cold calling tele-sales calls to generate potential new sales opportunities for each agent Maintained all accounts personally to maximise profitability for the company (approx. £1k) Created plans for growth and development on a quarterly basis with allowance for unexpected changes in the market Invested time across all agencies leading to completing Quarter 1 (2010) in 1st position within the region (16 sections) and 2nd in the division (164 sections) Show less



Snap-on Tools Franchise

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Franchisee Snap On Tools

  • May 2006 - Sep 2009

  Personally built from scratch a profitable franchise selling premier brand tools directly to individual service technicians, garage owners and Service Managers within the automotive industry. Annual turnover was more than £150k. Confidently led the way on cold calling automotive establishments within territory to increase customer base Undertook account management to identify needs and actively up sell new/improved products to existing customers Completed detailed credit management to establish individual account credit limits to maximize profitability/minimize risk Oversaw and managed stock replenishment and display merchandising Routinely dealt with Payment collections and the recovery of bad debt (when applicable) Through administration duties, ensured all relevant licensing documentation is up to date Reviewed vehicle maintenance in line with VOSA regulations (scheduling and documentation) Show less



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Service Team Lead

  • Jul 2000 - Apr 2006

  Team Leader (Customer Service, Technical Faults, Insurance Claims) Project Co-Coordinator/Team Leader (Secondment) Team Leader (Customer Service, Technical Faults, Insurance Claims) Project Co-Coordinator/Team Leader (Secondment)