Experience

ATPCO

• United States
• Airlines and Aviation
• 400 - 500 Employee

• Desktop Support Technician

  • Feb 2023 - Present

  - Tier 1 Help Desk Support: working alongside Tier 2 technicians to provide technical support and troubleshooting for users via ServiceNow ticketing system, diagnosing issues with company software and laptop hardware itself - Microsoft Intune Administrator Role: overview on user properties via Intune, ensuring assets enrolled under a user follows company security compliance policy (Windows and macOS), delete any assets that have been offboarded or enroll assets reassigned to different user, working with InfoSec team to provision new hire accounts, transferring all Mac devices from Jamf Pro to Intune - Microsoft Defender for Endpoint: read access and monitoring latest underlying vulnerabilities within company operations, notifying users to update latest patches to mitigate risks of security vulnerabilities - Onboard/Offboard Process: responsible for wiping/re-imaging Win 10 and macOS assets for employees joining or leaving company, shipping out new assets and peripherals for onboarding users, introduce new onboard employees to company technical support department and walkthrough on security policies - Physically setup and monitor Teams integrated devices and cameras for every conference or meeting room in company building, sometimes observing meetings behind the scenes to ensure no technical difficulties arise Show less



Friendly Painting & Construction, Inc.

• United States
• Construction
• 1 - 100 Employee

• Computer Support

  • Oct 2016 - Dec 2019

  Worked as office assistant handling various tasks In charge of reaching out to clients and communicating through email Creating estimates for painting proposals and other interior/ exterior work Troubleshooting computer problems Repairing hardware issues Worked as office assistant handling various tasks In charge of reaching out to clients and communicating through email Creating estimates for painting proposals and other interior/ exterior work Troubleshooting computer problems Repairing hardware issues