Experience

Babel Academy of English
• Ireland
• Education Administration Programs
• 1 - 100 Employee
• English Second Language Teacher

  • Sep 2020 - Present

Everest Language School
• Education Administration Programs
• 1 - 100 Employee
• English Second Language Teacher

  • Sep 2021 - Jun 2022


The Morgan Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jul 2019 - Sep 2021

  ● Problem resolution whilst providing premier customer service ● Oversaw daily operation of the front desk at a 4 star boutique 128 room hotel in Dublin City Centre ● Assisted international hotel guests with accommodation requests, tour bookings and transportation needs ● Provided guests with information on local and national attractions of interest throughout Ireland. ● Managed allocation of rooms for following day arrivals ● Resolved guests issues and escalations with agreeable outcomes with assistance of the Manager on Duty ● Expanded working knowledge of Opera PMS to include all required daily functions . Show less



Carlton Hotel Dublin Airport

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Nov 2018 - Dec 2019

  Checking guests in with outstanding personal service which included personalised check out times for each guest depending on their departure flights. ● Assisted international hotel guests with accommodation requests, tour bookings and transportation needs. ● Recommended famous tourist areas for guests to go to and details of transportation into city centre. ● Upgraded rooms for guests to aim for highest satisfaction of hotel stay. ● Resolved guests issues and avoided conflict escalations by developing an entirely nonconfrontational manner and approach. ● Prearranged food, overnight accommodation and transport back to the Airport for delayed flight passengers, either within my hotel or a different hotel property. Show less



Abbey Theatre

• Ireland
• Performing Arts
• 1 - 100 Employee

• Box Office Assistant

  • Jan 2019 - Jul 2019

  • Providing a comprehensive, customer focused ticketing and information service that is professional, informed and welcoming in a manner representative of the brand and values of the Abbey Theatre. • Working with the Customer Relationship Management system (Tessitura) to ensure the timely and accurate processing of individual or group sales through all sales channels and payment methods. • Maintaining and nurturing customer and company relationships to encourage new customers and repeat business • Keeping up to date on all marketing activities and promoting all upcoming events, offers and sales promotions by seeking out relevant information and attending performances as required Show less