Experience

GAM Investments

• Switzerland
• Financial Services
• 700 & Above Employee

• Valuations and Settlements Administrator

  • Jun 2014 - Present

  Dublin



Dublin City University

• Ireland
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2013 - Jun 2014

  Dublin MSc in Finance



PTSB

• Ireland
• Banking
• 400 - 500 Employee

• Customer Services

  • Jan 2013 - Sep 2013

  • First point of contact for PTSB customers with queries regarding their accounts. • Underwent an intensive 2 week training course. • Trained in key areas of the bank which focused extensively on customer services. • Trained on mortgages, standing orders, direct debits, credit cards, title deeds, transfers, savings and interest rates, deceased accounts as well as internal support for the branch network. • Listen closely to what the customer discourse and identify early on what… Show more • First point of contact for PTSB customers with queries regarding their accounts. • Underwent an intensive 2 week training course. • Trained in key areas of the bank which focused extensively on customer services. • Trained on mortgages, standing orders, direct debits, credit cards, title deeds, transfers, savings and interest rates, deceased accounts as well as internal support for the branch network. • Listen closely to what the customer discourse and identify early on what exactly the customer needs. • Received further training as I became more confident and fluent in the Banks Customer Services. Show less



Keenan's Hotel

• Assistant Manager

  • May 2007 - Jan 2013

  • Interacted with customers, ensuring that high standards of customer service are maintained. • Collected and acted on customer feedback to improve the overall running of the hotel. • Undertook regular stock checks, placing orders with suppliers and restocking. • Delivered customer service, product, till and health and safety training to new employees. • Planning work schedules for individuals and teams for events. • Meeting and greeting customers, handling queries, requests and… Show more • Interacted with customers, ensuring that high standards of customer service are maintained. • Collected and acted on customer feedback to improve the overall running of the hotel. • Undertook regular stock checks, placing orders with suppliers and restocking. • Delivered customer service, product, till and health and safety training to new employees. • Planning work schedules for individuals and teams for events. • Meeting and greeting customers, handling queries, requests and complaints. • Ensuring compliance with licensing laws, health and safety and other statutory regulations. Show less