Experience

Zen Studios

• Hungary
• Computer Games
• 1 - 100 Employee

• Quality Assurance Engineer

  • Jun 2023 - Present



Docler Holding Budapest

• Hungary
• Information Technology & Services
• 200 - 300 Employee

• Mainstream Services Senior Representative

  • Jul 2021 - May 2023

  Training of the newcomer colleagues. Leading the shift and performing their tasks in case there was no Team Leader present, helping with the processes and tasks during shift. Being part of projects and handling high priority tasks. Creating Jira tickets, handling hotlines, keeping the confluences up to date. Making decisions about borderline cases and making company related suggestions.

• Mainstream Services Specialist

  • Oct 2020 - Jul 2021

  Handling the training of the site's performers, assessing their technical equipment and site necessary skills. Providing help to the Junior colleagues when needed, as well as performing their tasks if necessary. Handling complaints and payment related issues ( compensation, refund, chargeback) cases.

• Mainstream Services Representative

  • Mar 2020 - Oct 2020

  Handling inquiries and requests of both members and performers of the site via Live Chat or Mail. Performing customer support related actions, monitoring content on the site, taking the necessary steps when needed in accordance with current policies. Reviewing applications and content of performers. Writing daily reports, testing the site.

• Model Support Representative

  • Aug 2018 - Mar 2020



Danubius Hotel Astoria

• Budapest, Hungary

• Trainee

  • Oct 2016 - Apr 2018