IT Manager

• Nov 2020 - Present

• Analyze, design and implement department technical IT needs • Organizing and establishing deadlines of IT projects: System updates, migrations, upgrades and outages• Handle forecasting and reporting on annual IT budget• Review and approve all IT purchases and invoices• Manage IT staff: recruiting, training, coaching, provide direction and appraising employee performance • Provide vacation coverage for Tier 1 & 2 support

Information Technology System Administrator

• Jun 2020 - Nov 2020

• Manage & Maintain corporate IT infrastructure Network Equipment: Cisco/Dell Switches, Sophos Firewalls Systems: vMware, Windows & Linux machines• Analyze processes, technologies and vendors for areas of improvement• Provide Tier 1 & 2 support for end-users• Escalation points for all IT support tickets

Owner

• Oct 2015 - Present

Senior Specialist, IT

• Jul 2019 - Jun 2020

• Provide Tier 3 support for Infrastructure; Perimeter Firewalls: Cisco ASA 5512, Fortigate Network Devices: Cisco Switches Systems & Storage: Windows Server 2012/2016, Veeam, ESXi/vCenter 6.5, Nimble Storage • Create high level IT designs; Wi-Fi Solution, Internal Certificate Authority • Validate Network, System and Application designs for Security flaws and provide recommendations • Creation/maintaining of documentation: Standard Operating Procedures, System/Product Requirements • Utilizing PowerShell to automate tasks • Mentoring of Junior/Co-Op IT Staff Show less

Infrastructure Administrator:

• May 2019 - Jun 2019

• Maintain working relationship with Managed Tier 1 Service Provider and Consultants • Responsible for providing technical recommendations, validating and approving all technical components of implementations or requests. • Maintain working relationship with Managed Tier 1 Service Provider and Consultants • Responsible for providing technical recommendations, validating and approving all technical components of implementations or requests.

Consultant

• Oct 2015 - Oct 2018

Wireless Implementation • Design & Implement Wireless solution using Ubiquiti & RAIUS • Implemented design at 2 sites for validation • Handover of implementation to internal infrastructure team • Develop & Handover of Support to internal Service DeskMobile Device Management Implementation • Design & Implement MDM solution using VMware AirWatch • Develop & Handover of Support Process to internal Service DeskData Center Migration • Design & Architect Security Infrastructure eg. Firewalls, Switches • Develop & Execute Migration Plan of existing Security VM’s & DMZ Configuration Show less

Network Security Administrator

• Oct 2014 - Sep 2015

• Perimeter Firewalls (Cisco ASA & Palo-Alto) Administration• Cisco TACACS Administration• McAfee Anti-Virus 8.8 & ePo 5.1 Administration• WSUS 3.0 Administration• Manager external certificates & internal certificate infrastructure• Mange Virtual DMZ Environment• Install & Configure vMware esxi• Provide suggestions and assistance on security structure and configuration to application developers• Assist in Yearly IT Audit

Technical Support Analyst

• Apr 2012 - Sep 2014

• BES5 & BDS10 Administration• Exchange Server 2003 & 2010 Administration• Microsoft SCCM 2007 Administration• Windows Server 2003 & 2008 R2 Administration• Active Directory 2003 & 2008 Administration• Configure, Install, Change Network switches, Cisco ASA Firewalls as needed• Install & Configure vMware Esxi• Instal & Configure IBM Servers• Palo Alto Firewall Design, Plan & Implementation• Implement & Administration of Cisco VoIP System• Assist Network Security Administrator with day-to-day security duties Show less

IT Support Technician

• Aug 2010 - Feb 2012

• Tier 1 Support • Manage & Maintain all company BlackBerry • Exchange 2007 Administration • Active Directory 2003 Administration • Windows Server 2003 Administration • Headed a Microsoft Office 2007 rollout • Headed a MDM (Mobile Device Management) Solution project • Tier 1 Support • Manage & Maintain all company BlackBerry • Exchange 2007 Administration • Active Directory 2003 Administration • Windows Server 2003 Administration • Headed a Microsoft Office 2007 rollout • Headed a MDM (Mobile Device Management) Solution project

Volunteer

• May 2010 - May 2010

• Helped teacher cable rackable servers • Cabled Ethernet, SCSI to Storage Arrays, Terminal Concentrators • Helped teacher cable rackable servers • Cabled Ethernet, SCSI to Storage Arrays, Terminal Concentrators

Deliver Driver

• Oct 2008 - May 2010

• Answering Phones/Taking Orders • Delivery of Pizza's • Preparing Stock items • Answering Phones/Taking Orders • Delivery of Pizza's • Preparing Stock items

Customer Service Representative

• Aug 2005 - Sep 2008

• Placing customer’s orders/handling complaints and store issues • Thorough knowledge of products • Placing customer’s orders/handling complaints and store issues • Thorough knowledge of products