IT Support Specialist

• Nov 2021 - Present

• Install, configure software on computer systems.• Troubleshoot and resolve issues with software or hardware.• Maintain IT asset (hardware and software) inventory.• Assess and update endpoint devices with antivirus, internal software and manage updates• Maintain documentation, procedures, and reports.• Research problems as needed to develop solutions• Provide hardware support, printer and printing support• Provide local office coordination and communication of technical support topics/issues of interest• Support and maintain day to day requests for office setups which include PC hardware and telephone equipment• Provide technical support for conference room meetings. Including; video / web conferencing, projection equipment and computer connectivity. Maintain video equipment or internal and external use• Configure desktops, laptops, smartphones, telephones or printers per the standard configuration process as directed by the IT Manager• Provide training and support to end users and staff on computer operation and other issues, while maintaining a high level of customer satisfaction

IMAC Technician

• Oct 2019 - Mar 2022

Facilitated VTC configuration, installation, and troubleshooting Cisco equipment issuesTrained new technicians in Mac OS 10.14 and Windows 10Lead large office installations Installed, configured, and troubleshot AirWatch MDM on the mobile devices of customersProvided training to teams in AirWatch/Intelligence Hub Provided training to teams in the AirWatch/Intelligence HUB consoleAssisted the state team in installing, configuring, and troubleshooting mobile devices over the phoneTraveled to fulfill State tickets

Lead MAC Installations Technician

• May 2019 - Mar 2022

Install and configure Apple devices, desktop, laptops with MAC OS, boot camp or Parallels. Install and configure Windows based servers, desktops, and laptops. Perform data migration to newly installed equipment. Install and configure MFP printers, scanners, and various other IT equipment. Install and configure mobile devices including iPhones, iPads, and Android phones. Communicate with high profile customers in a professional and courteous manner. Provide detailed documentation of installations and tasks using HP Service Manager. Provide team leadership, technical guidance and specialized training for team members.

Field Technician

• Nov 2017 - Mar 2022

Mac Technician(Genius)

• Jun 2015 - Nov 2017

Responsible for hardware/software troubleshooting and repairs, using problem solving skills to repair customer relationships. Received training to assist customers with problems concerning: Mac Computer, iPod, iPad, iPhone, iOS, and OSX. Provided resolutions based upon issue and customer needs. Daily guest interaction with the goal of providing excellent customer service. Mentored a team of 34 technicians in critical thinking, troubleshooting and personal development. Tasked with driving initiatives to the team to meet company goals.

Mobile Technician

• Aug 2014 - Jun 2015

Responsible for hardware/software troubleshooting, using problem solving skills to repair customer relationships. Received training to assist customers with problems concerning: iPod, iPad, iPhone, and iOS. Provided resolutions based upon issue and customer needs. Daily guest interaction with the goal of providing excellent customer service.

Sales Specialist

• Jul 2013 - Aug 2014

Used product knowledge and information provided by the customer to present products which would create the proper solution. Assisted with employee training, as well as customer workshop facilitation. Daily guest interaction with the goal of providing excellent customer service.

Resident Assistant (Student Affairs)

• Jun 2011 - Dec 2011

Responsible for one building with approximately 60 residents. Monitored residents, and assuredbehavior remained within the guidelines of school-sponsored housing. Created and facilitated housing events to aid students and build a sense of community. Responsible for one building with approximately 60 residents. Monitored residents, and assuredbehavior remained within the guidelines of school-sponsored housing. Created and facilitated housing events to aid students and build a sense of community.