Experience

PayNW

• Human Resources
• 1 - 100 Employee

• Implementation Specialist

  • Feb 2017 - Present

• Client Service Representative

  • Feb 2016 - Feb 2017



Paychex

• United States
• Human Resources Services
• 700 & Above Employee

• Senior Payroll Specialist

  • May 2006 - Feb 2016

  ◊ Supervision of operational payroll processing for approx. 260‐280 small to mid‐size Businesses (1‐500+ employees) totaling over $400,000 in client revenue ◊ Knowledgeable in taxability of 401k, S125, and HSA ◊ Facilitation of client and branch trainings programs including on‐boarding of internal software programs and processes ◊ Train clients on how to maneuver through the Payroll Software to fulfill their payroll needs ◊ Teach clients how to create custom reports to find critical data for internal/external audits ◊ Proficient in constructing Federal, State, and Local returns, as well as amending returns in: BNA Interactive Forms and 1099‐etc ◊ Maintain exceptional cross‐group collaboration to maintain synergy between all of Paychex departments ◊ Resolve client questions/concerns timely to ensure accurate payroll reports and tax returns. Show less



The Dow Hotel Company

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Dec 2005 - May 2006



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent/Bellman

  • Apr 1999 - Aug 2005

  ◊ Proficient in front desk and PBX operations ◊ Handled problem management to satisfy guest satisfaction and loyalty ◊ Supervised guest relations in front desk/lobby area ◊ Proficient in cash handling ◊ Assisted guests with their luggage in arrivals and departures of the hotel ◊ Administered concierge services in greater San Diego area ◊ Upheld guest confidentiality ◊ Proficient in front desk and PBX operations ◊ Handled problem management to satisfy guest satisfaction and loyalty ◊ Supervised guest relations in front desk/lobby area ◊ Proficient in cash handling ◊ Assisted guests with their luggage in arrivals and departures of the hotel ◊ Administered concierge services in greater San Diego area ◊ Upheld guest confidentiality