Facilities and IT Operations Coordinator

• Jan 2019 - Present

IT Administrator/Asst. Facility Manager

• Jun 2014 - Present

Responsible for supporting the smooth operation of the Campus Network and computer environments, this includes managing and troubleshooting existing network and technical environments and supporting a variety of software and hardware.IT Systems Management (IT Infrastructure), including: Network Infrastructure: Cisco router 2901, Cisco 2921 UC Bundle voice Router with Cisco CP-7945G and CP-6921 Cisco IP Phones and Cisco 2960 PoE switches, Cisco 600 series Integrated Antenna access points with 2500 series Wireless LAN controller, Cisco Catalyst 4503, Cisco Catalyst 2960, Cisco Switch SRW208-K9-G5, Cisco ASA 5505, Cisco Handset phone. The configuration of HP and D-Link switches. Bandwidth Manager Configuration and management - Cyberoam (CR500iNG-XP) and 24online Appliance (500i series).Data Center/Storage Infrastructure: Dell Power Vault NX3200 (Storage) with 10gb Fibre connection to Dell M1000e Blade Chassis, Dell PowerVault TL2000 (Tape Drive), ESXi v5.5, VCenter, VMware v Sphere Client, Symantec Backup Exec 2012, Symantec Endpoint Protection, Microsoft Windows server 2008, 2012 Environment. Exchange Server. Show less

IT Support Engineer

• Jan 2014 - Jun 2014

•Design and recommend the information technology requirements needed to achieve the Company’s goals and then works within a budget to implement the plan.•Directing of network configuration and installation of computer related hardware and installing new systems.•Manage IT related security including user security, virus prevention, archive, retention and retrieval of material, data security from external or internal attack.•Development and maintenance of policy and protocol for management of information systems.•Manage: - CISCO/HP/D-LINK Router/Switch/ASA, and its configurations.- VMware vSphere and vCenter Management.- LAN/WAN, VPN , DHCP, DNS, network security and monitoring/troubleshooting.- Internal and External network administration.•Planning, developing, and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.•Scheduling upgrades and security backups for hardware and software systems and regular Housekeeping procedures including data backup.•Ensure that software licensing laws are adhered to.•Manage crises situations, which may involve complex technical hardware or software problems.•Mentoring and training new IT support staff. Keeping up to date with the latest technologies.•Work with project teams to help implement internal systems.•Oversee the administration and maintenance of our tracking software.•Ensure the maintenance and the security of all the computers.•Design and Install administer effective software solutions for enhancing efficiency of workflow.•Plan, design and implement specific software tools and applications to support the organization’s requirements.•Maintain related documentation.Monitor the performance of software and enhance as required.•Update technical skills and knowledge on an ongoing basis.•Serves as main point of contact on all IT related matters for the office assigned.•Plan training needs to IT department. Show less

IT Officer

• Feb 2013 - Jan 2014

• Manage information technology and computer systems by planning, organizing, directing, controlling and evaluating the operations of information systems and electronic data processing (EDP). • Develop and implement policies and procedures for electronic data processing and computer systems operations and development. • Ensure technology is accessible and equipped with current hardware and software. • Monitor and maintain technology to ensure maximum access. • Coordinate discussion with management on system requirements, specifications, costs and timelines. • Control the computer systems budgets and expenditures. • Provide recommendations about accessing information and support resources. • Maintain log and/or list of required repairs and maintenance. • Make recommendations about purchase of technology resources. • Provide network accounts and passwords as required. • Connect and set up hardware and load all required software. • Monitor security of all technology. • Advise staff of security breach and/or change in password or security status. • Identify and prepare hardware for disposal when appropriate and ensure hardware is stripped and secured before disposal. • Establishes and maintains relationships with vendors including computer suppliers, Amadeus and other technology providers • Provide guidance to management on decisions impacting the company’s technology infrastructure. • Provide orientation to new users of existing technology. • Train staff about new and potential use of existing technology. • Provide individual training and support on request. • Co-ordinates the activities of the department to establish good working relations with other department. Show less

Network/Systems Engineer

• May 2011 - Feb 2013

Managing of Core Network and Active Directory; comprising of 43 physical servers, 16 clients Server, 14 virtual servers and 240 client machines. Managed: Local Mail Server, MacAfee EPOL Server, Backup, WSUS, Disaster Recovery and Monitoring Running of installations, administering, maintaining DHCP, DNS, WSUS and NAP. Running of scripts, patches, upgrades, tests, network services. Performing of printer installation and configuration, LAN and WAN equipment and software installation and configuration. Install all new hardware, systems and software for networks, perform troubleshooting analysis of services, workstations and associated systems, manage user accounts, permissions, email, anti-virus, monitors system performance, configuration of Cisco/Dell Routers and Switches, documents network problems and resolution for future reference Show less

Technical Support:

• Mar 2010 - Jun 2011

Provides one-on-on end-user problem resolution over the phone, troubleshooting networks, Providing Comprehensive end-user technical support, including performing hardware/software installations and resolving day to day system problems for end-users. Configuration of End-User computer, Servers, Cisco devices for implementation, Diagnosis and Troubleshooting internet problems, Cabling, routine visits to client’s premises for support etc Provides one-on-on end-user problem resolution over the phone, troubleshooting networks, Providing Comprehensive end-user technical support, including performing hardware/software installations and resolving day to day system problems for end-users. Configuration of End-User computer, Servers, Cisco devices for implementation, Diagnosis and Troubleshooting internet problems, Cabling, routine visits to client’s premises for support etc

Transactional Processor

• Jun 2002 - Apr 2005

Processing of Data, Contributing towards meeting TAT, Contributing towards meeting Quality. Processing of Data, Contributing towards meeting TAT, Contributing towards meeting Quality.