Relationship Manager SB

• Sep 2023 - Present

Account Executive - Growth

• Nov 2021 - Sep 2023

Annual conversions of M2M customerExpanding contracted customers through up-sells/cross-selling into premium features to aid in their growthPerforming renewals & reducing churnEMEA top performer 2023Presidents Club winner 2023 ARR conversions - 156%ARR expansion - 169%

Dropbox Business - Customer Success Manager

• Dec 2020 - Nov 2021

• Responsible for account management including maintenance of existing accounts, prospecting new sources for implementation of Dropbox Business within companies, on-boarding of teams and customer support. • Within my book of business, my duties include determining potential up-sell and cross-sell opportunities, leveraging these to increase overall revenue and reduction of churn. • Effectively manage a growing book of business through reactive and proactive outreach

Senior Dropbox Business SMB Outbound Sales Account Executive - EMEA

• Mar 2020 - Dec 2020

• Manage and own full sales cycle from initial lead to close for SMB’s through a mixture of outbound calling and emailing.• Consistently close new business at or above quota level.• Proactively engage with existing customers to upsell and consolidate personal accounts to a premium team account.• Lead consultative live demonstrations with c-suite prospects to educate and provide a customer-centric approach utilizing a broad knowledge of the product and use cases.

Dropbox Business Senior Account Executive - EMEA

• Nov 2019 - Mar 2020

• Outbound contact to prospective clients that are completing free trials of the software• Ascertain their use case, recommending applicable features and demonstrate through performing product demos via screen share through Zoom or leading over the phone• Mentoring and coaching of new employees to achieve company standards

Dropbox Business Inbound Account Executive - EMEA

• Feb 2019 - Nov 2019

• Managing all types of inbound channels including live chat, emails and calls • Achieving sales standards set for department by effectively communicating product knowledge and closing new business• Utilising selling strategies and consultative techniques to analyse new and existing customers’ needs and demonstrate product knowledge to match the solution with the needs of each client

Training Coordinator

• May 2018 - Feb 2019

• Creating and managing various training plans, materials and schedules • Designing and developing training programmes for in-house, corporate and government bodies • Liaising with trainers and participants regarding training course support and operations from start to finish • Creating and managing various training plans, materials and schedules • Designing and developing training programmes for in-house, corporate and government bodies • Liaising with trainers and participants regarding training course support and operations from start to finish

Sales Consultant

• Sep 2017 - Mar 2018

• Connecting and comparing new customer’s options for services like electricity, gas and internet • Comparing existing clients and providing alternative options that match their needs. • Educate customers and answer customer questions related to the buying of services, the various mechanisms of the markets. • Negotiate prices, applicable discounts, contracts and gain explicit informed consent • Analyze customer bills and utility rate structures to select optimal rate structures for customers Show less

Lift Operator

• Jun 2017 - Sep 2017

• Maintain all operational aspects of assigned lifts • Provide excellent customer service and maintain brand loyalty through creating a memorable experience • Possess ability to reason and react with quick, thoughtful judgment, while remaining calm under pressure • Maintain all operational aspects of assigned lifts • Provide excellent customer service and maintain brand loyalty through creating a memorable experience • Possess ability to reason and react with quick, thoughtful judgment, while remaining calm under pressure

Sales Consultant

• Nov 2016 - May 2017

• Verifying all sales from various channels and ensuring clients had given consent. • Signing up new members from inbound, outbound, field sales and 3rd party companies • Ensuring customer service is paramount and company policies are adhered to at all times • Verifying all sales from various channels and ensuring clients had given consent. • Signing up new members from inbound, outbound, field sales and 3rd party companies • Ensuring customer service is paramount and company policies are adhered to at all times

Customer Retention Specialist

• May 2016 - Oct 2016

• Retain consumer memberships through utilisation of sales tools and techniques • Building strong customer relationships through a superior grasp of customer needs and retention strategies • Leading retention agent within a busy competitive team through inbound/outbound calls • Provision of high organisation and interpersonal skills • Maintaining accurate records of membership accounts and updating when necessary • General administration duties including filing, scanning, photocopying, good communication with other departments to ensure a smooth process when dealing with clientele, dealing with email and phone queries on an on-going basis Show less

Weekend Manager

• Mar 2016 - May 2016

• Membership consultant services, receptionist and administrative duties • Scheduling membership appointments, follow up calls and retention • Brand marketing and local/corporate outreach • Providing excellent customer service and exceeding expectations • Membership consultant services, receptionist and administrative duties • Scheduling membership appointments, follow up calls and retention • Brand marketing and local/corporate outreach • Providing excellent customer service and exceeding expectations