Experience

PORT NETWORKS, INC.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Network Administrator

  • Nov 2022 - Present

  Evaluating network status through warnings, error messages, and reports.Creating cases from any NAGIOS alerts.Creating cases from Monitoring & Management Systems.Tracking add/changes/deletes for network devices, using CACTI, NAGIOS, and IP-Plan.Resolving previously-identified network issues.Using NetSuite CRM and Lucid Charts to prepare and revise documentation. Reviewing monitoring systems for accuracy and completeness.

• Tier 1 Tech Support

  • Nov 2022 - Dec 2022



Rasterize

• Peru
• Advertising Services
• 1 - 100 Employee

• Web Developer

  • May 2022 - Nov 2022

  -Creating and overseeing website/UI designs. -Meeting directly with clients in order to build responsive and professional websites that are to their specifications. -Created documentation to homogenize new and existing team member's code in reference to CSS. This helped eliminate code mix-ups and shortened down time between Developers. -Addressing complex issues with real-time lead prioritization using ServiceDesk Plus and Git connectivity. -Creating and overseeing website/UI designs. -Meeting directly with clients in order to build responsive and professional websites that are to their specifications. -Created documentation to homogenize new and existing team member's code in reference to CSS. This helped eliminate code mix-ups and shortened down time between Developers. -Addressing complex issues with real-time lead prioritization using ServiceDesk Plus and Git connectivity.



Baltimore County

• Government Administration
• 700 & Above Employee

• Police Dispatcher

  • Mar 2021 - May 2022

  -Conducted routine checkups of Dispatch computer equipment/systems 4 times per week, troubleshooting and completing maintenance. -Directed 3,100 Officers and County Personnel to needed locations while maintaining their safety at all times. -Wrote daily shift and activity reports and submitted all before end of shift. -Documented events in real-time, updated address profiles, and complied with 100% of local and state regulations into top-secret County databases. -Worked with the IT Department to help develop the User Interface of the 911 software used throughout the County.



DJ's Electronics

• United States
• IT Services and IT Consulting

• Lead IT Technician

  • Aug 2007 - Mar 2021

  -Conducted research on and incorporated different technologies to assist in the daily hardware and software repair tickets. -Spearheaded year-over-year profitability of a 15% total by creating a website for the business and informing clients of their computer repair status daily. -Monitored competitive markets, and updated knowledge of new initiatives to design accountability incentives that reduced product costs by 10%. -Managed a 6-line phone system to answer, screen, and forward calls.