David James

Community Manager at HOMESTEAD MANAGEMENT
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • English -
Skills

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Bio

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Credentials

  • Community Assistant Manager License
    -

Experience

  • HOMESTEAD MANAGEMENT
    • United States
    • 1 - 100 Employee
    • Community Manager
      • Apr 2015 - Present

      • Provide quality customer service to Home Owner Association members. • Diagnose issues, arrange course of action, monitor and resolve issues. • Create work orders involving daily contact with contractors with follow-up as necessary. • Develop, review and present property operating and capital budgets. • Manage all Association finances including proper invoice coding. • Conduct weekly property inspections identifying issues and violations and initiating proper corrective action. • Prepare agendas, Board materials and participate in monthly Board meetings. • Responsible emergency on call procedures, quarterly. • Create RFP’s and other bid proposals for contractors. • Process all status letters and title. Show less

  • The Reed Group
    • CSS
      • Oct 2014 - Dec 2014

      • Efficiently handled incoming calls assisting the employees of our customers with filing FMLA and STD claims using LeavePro software. • Investigated and resolved customer inquiries and complaints in an empathetic manner. • Maintained accurate correspondence with employee regarding status of their claims. • Sent accurate paperwork, including attaching required support documentation to doctors and employees. • Reported intermittent time for customers in their system. • Cross-trained and backed up other customer service agents. • Met all customer call guidelines including service levels, handle time and productivity. • Promptly responded to inquiries and requests from prospective customers. • Facilitated inter-departmental communication to provide effective customer support. • Served as an effective liaison between customers and internal department. Show less

  • SWC Group, LP
    • Financial Services
    • 1 - 100 Employee
    • Collector
      • Feb 2014 - Sep 2014

      • Provided customer service to customers by negotiating payment plans. • Provided education to customers regarding their rights under the Fair Credit Reporting Act. • Cross-trained new employees on the software platform, sensitivity skills and negotiating techniques to insure the best possible settlement outcomes. • Acted as team leader within my collections group creating performance metrics and incentive contests fully engaging the employees. • Provided customer service to customers by negotiating payment plans. • Provided education to customers regarding their rights under the Fair Credit Reporting Act. • Cross-trained new employees on the software platform, sensitivity skills and negotiating techniques to insure the best possible settlement outcomes. • Acted as team leader within my collections group creating performance metrics and incentive contests fully engaging the employees.

  • Professional Bureau of Collections of Maryland Inc.
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Collector
      • Oct 2012 - Feb 2014

      • Contacted customers to update profiles and negotiate payment plans or settlement offers. • Trained new hires to enable them to use the collecting platform correctly. • Created new contests to keep employees engaged. • Contacted customers to update profiles and negotiate payment plans or settlement offers. • Trained new hires to enable them to use the collecting platform correctly. • Created new contests to keep employees engaged.

  • Skyline Mitsubishi Inc
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Car Salesman
      • Jul 2012 - Sep 2012

      • Met all customer support guidelines including service levels, handle time and productivity. • Developed and implemented a comprehensive salesperson training program. • Met all customer support guidelines including service levels, handle time and productivity. • Developed and implemented a comprehensive salesperson training program.

Education

  • University of Northern Colorado
    BS, Management
    2008 - 2012
  • University of Northern Colorado
    Bachelor's Degree, Management
    2008 - 2012

Community

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