David Jackson

Head of Second Line Support at K3
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Contact Information
us****@****om
(386) 825-5501
Location
West Midlands, England, United Kingdom, UK

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5.0

/5.0
/ Based on 6 ratings
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Lucas Mazarakis

In the time I had worked with David it became apparent how experienced he was in his field having had many roles worked from the ground up to his management positions. The knowledge he's built over the years have given him good all round technical and management expertise which alongside his dynamic nature allow him to mould to whatever challenge lays ahead. He's well respected, approachable and professional in his work and was a pleasure to of worked with him.

Heidi Evans

David's technical knowledge is second to none. Many years of experience in a wide range of software solutions and hardware, combined with a proactive and creative approach to problem solving, place David at the top of his profession. His conscientious and thorough approach is widely appreciated by customers and team members alike - he is gifted with a rare combination of excellent people skills and technical genius.

Andy W.

An excellent first class technical individual of exemplary competence and knowledge supporting a wide range of abilities. I would not hesitate in recommending DJ.

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Credentials

  • ITIL 4 ® Foundation
    AXELOS Global Best Practice
    Apr, 2023
    - Nov, 2024

Experience

    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • Head of Second Line Support
      • Mar 2023 - Present

    • Head Of Technical Services
      • Mar 2021 - Mar 2023

    • Head of Customer Care (UK Volume)
      • Dec 2019 - Mar 2021

    • Head Of Support
      • 2018 - Dec 2019

    • Deputy head of support
      • Feb 2004 - Present

      I provide fault finding, problem solving and break fix maintenance on a variety of equipment including electronic point of sale equipment, I also work within the help desk environment providing support. I also I am responsible for the running and maintenance of the office network infrastructure. I provide fault finding, problem solving and break fix maintenance on a variety of equipment including electronic point of sale equipment, I also work within the help desk environment providing support. I also I am responsible for the running and maintenance of the office network infrastructure.

  • K3 Retail
    • Coleshill
    • Systems Support Manager
      • Feb 2017 - Dec 2019

    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • ICT Technician + IT Technical Tutor
      • Mar 2001 - Oct 2003

      Supporting the Midlands and West London training suites, providing break / fix repair to training equipment. Also tutored students with the Comptia A+ Certification and C&G qualifications, Supporting the Midlands and West London training suites, providing break / fix repair to training equipment. Also tutored students with the Comptia A+ Certification and C&G qualifications,

  • Tudor Grange School
    • Solihull, England
    • ICT Tecnician
      • Aug 1999 - Mar 2001

      Supporting the School network and laptops scheme Supporting the School network and laptops scheme

Education

  • Solihull College
    1997 - 1999
  • Ninestiles School, Birmingham
    1990 - 1995

Community

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