Network Engineer

• Jul 2021 - Present

Electric Engineer

• Jan 2021 - Jan 2021

Independent electrical projects for houses: Electricity and Security systems. Independent electrical projects for houses: Electricity and Security systems.

Network Operations Center Engineer

• Oct 2020 - Jan 2021

Coded monitoring and automated services for network infrastructure to save up to 10 minutes on troubleshooting and disaster recovery.Secured devices and servicers that held main apps in the company.Documented, maintained, and monitored 112 wireless network nodes.Mitigated and troubleshoot minor problems in network architecture.Placed, pointed, and configured wireless link antennas in nodes.Provided technical support to corporate in site clients

Customer Technical Support Manager

• Sep 2020 - Oct 2020

Managed 8 technicians’ and 3 support representatives’ activities and schedules weekly.Coordinated projects, scopes, activities, deadlines, and wrote incident reports to my superiors and different departments.Provided technical support in-person to VIP clients.

Customer Technical Support

• Jul 2020 - Sep 2020

Provided technical support to clients with the highest standards, procedures, and techniques both: in person and by a call.Solved technical issues in client’s devices exceeding expectations in Spanish and English.Logistical daily coordination with 4 technicians to visit clients.

Network Administrator and IT support

• Aug 2019 - Nov 2020

• Design and implement IT and automation projects for Ecuadorian government.• Evaluate, test and configure electric and networking devices in public schools and water filtration plants.• Provide technical support to servers and computers of the company and deploy web page services as well as IP telephony and professional mailing system. • Design and implement IT and automation projects for Ecuadorian government.• Evaluate, test and configure electric and networking devices in public schools and water filtration plants.• Provide technical support to servers and computers of the company and deploy web page services as well as IP telephony and professional mailing system.

Network Engineer

• Feb 2020 - Mar 2020

Network Administrator

• Jul 2018 - Jul 2019

Evaluated, redesigned, installed, secured, tested, and monitored networks in 17 branches spread around the country with Linux tools.Deployed virtual machines with services for Mail, Active Directory, VoIP, WLAN controller, Backup, NAS, Corporative cloud, Video Surveillance, accounting, Databases, Web page, Log server, etc.Controlled and maintained data center and branch security with Cisco Meraki and Fortinet NG Firewall, VPNs, Threat Protection, Navigation Policies, IDS, DNS filtering, Port forwarding.Implemented Zimbra mail server and fine-tuned it to the most minute detail: spam, AV, DMARC, PTR records, Blacklist carrying.