Graduate Teaching Assistant

• Aug 2023 - Present

Assistant Manager

• Jan 2017 - Present

• Oversee and optimize online profiles on platforms such as Yelp and Google to enhance the visibility and promotion of the laundromat. • Take charge of all communication channels with external companies and the landlord to facilitate timely and effective maintenance activities. • Coordinate and promptly address customer inquiries and concerns, ensuring the delivery of exceptional customer service and satisfaction. • Oversee and optimize online profiles on platforms such as Yelp and Google to enhance the visibility and promotion of the laundromat. • Take charge of all communication channels with external companies and the landlord to facilitate timely and effective maintenance activities. • Coordinate and promptly address customer inquiries and concerns, ensuring the delivery of exceptional customer service and satisfaction.

Junior Salesforce Administrator

• Jun 2022 - Aug 2023

• Successfully completed over 200 hours of comprehensive Salesforce Certification training, obtaining dual certifications as a Salesforce Administrator and Platform App Builder. • Skillfully translated staff feedback and feature requests into tangible solutions by leveraging the Agile Sprint methodology and crafting precise user stories. • Engineered essential data repositories, notably a centralized hub of campus resources, meticulously customized for more than 20 frequently attended colleges by Persist students. • Produced a remarkable collection of over 400 reports and dashboards, adeptly meeting the needs of a diverse team consisting of 11 members, ranging from the CEO to coaches. • Designed and developed custom features and objects within the company's Salesforce platform, including innovative components such as custom pipelines, dynamic student image display, streamlined documentation upload for students, and formulas that performed various actions such as exhibiting a flag image based on student priority level. • Led the DataCamp summer program, involving consistent communication and guidance for approximately 26 students throughout the duration of the 2023 summer. Show less

IT Student Assistant

• Feb 2022 - May 2023

• Delivered comprehensive IT support to students, faculty, staff, and research groups affiliated with the Electrical Engineering and Computer Science (EECS) department. • Sustained the operational integrity of hardware and software across EECS teaching and research laboratories. • Employed a range of tools and technologies including a ticketing system, Unix shell, wipe/imaging tools, iPXE, Remote Desktop Protocol, User Directory, and OS administrative utilities to ensure seamless functionality. Show less

Software Engineer Intern

• May 2020 - Aug 2020

• Orchestrated the back-end development of the inaugural company website in preparation for the launch. • Investigated, evaluated, and executed the structuring of customer data to enable personalized customization through the Shopify e-commerce platform. Leveraged Liquid, HTML, and JavaScript to dynamically adjust CSS files in response to back-end data. • Orchestrated the back-end development of the inaugural company website in preparation for the launch. • Investigated, evaluated, and executed the structuring of customer data to enable personalized customization through the Shopify e-commerce platform. Leveraged Liquid, HTML, and JavaScript to dynamically adjust CSS files in response to back-end data.

Customer Relationship Management Intern

• May 2020 - Aug 2020

• Conducted comprehensive research into customer journey and relationship management strategies to inform future business directions. • Engaged in interviews with key company stakeholders to gather insights for the research. • Synthesized interview data into a concise report, highlighting the primary discoveries and insights. • Assessed existing CRM systems to identify the most suitable solution for the company's evolving needs. • Conducted comprehensive research into customer journey and relationship management strategies to inform future business directions. • Engaged in interviews with key company stakeholders to gather insights for the research. • Synthesized interview data into a concise report, highlighting the primary discoveries and insights. • Assessed existing CRM systems to identify the most suitable solution for the company's evolving needs.

Host/Cashier

• Aug 2018 - May 2019

• Guided customers from the building entrance to their designated seating area, ensuring they were equipped with utensils, accommodations, and beverages. • Delivered personalized customer service, assisting individuals with inquiries, addressing concerns, and fulfilling additional requests. • Managed monetary transactions for customers during the checkout process. • Coordinated the processing of online and phone-in orders, overseeing deliveries, and effectively communicating order details to the kitchen staff. Show less