Experience

Nelson Mandela School (Berlin)

• Germany
• Primary and Secondary Education
• 1 - 100 Employee

• Information Technology Instructor/Trainer

  • Aug 2002 - Present

  - Department head for career counselor- Coordinate department meetings, internships, website updates, ad hoc projects, and external communication with vendors- Documentation and maintanance of department processes, policy and procedures- Supervise teacher trainees and interns - Responsible for design, purchase, and implementation of scholl wide network system- Create and facilitate computer science lesson plans for students - Department head for career counselor- Coordinate department meetings, internships, website updates, ad hoc projects, and external communication with vendors- Documentation and maintanance of department processes, policy and procedures- Supervise teacher trainees and interns - Responsible for design, purchase, and implementation of scholl wide network system- Create and facilitate computer science lesson plans for students



Stream International GmbH (ehemals Dell Subunternehmer)

• Technical Support Agent

  • Oct 2000 - Jan 2002

  Support for Mobile Devices and Dell Notebooks- Handled customer support escalations for Mobile Devices and Dell products- Worked with global customers to address their Dell product needs- Handled 50 calls per day with 95% satisfaction rate Support for Mobile Devices and Dell Notebooks- Handled customer support escalations for Mobile Devices and Dell products- Worked with global customers to address their Dell product needs- Handled 50 calls per day with 95% satisfaction rate