Recoveries Manager

• Mar 2023 - Present

Credit Control Specialist

• Jan 2023 - Feb 2023

Accounts Receivable Specialist + Training Lead

• Mar 2022 - Oct 2022

Note: Role remained the same from IHS Markit. This relates to length of service within S&P Global after completion of merger. Note: Role remained the same from IHS Markit. This relates to length of service within S&P Global after completion of merger.

Accounts Receivable Specialist + Training Lead

• Aug 2017 - Feb 2022

I was responsible for training new employees within EMEA, Americas and APAC on systems as well as providing feedback to management as to improvements which can be implemented. My main achievement was being sole training lead for 15 new recruits within our Cape Town and Bucharest offices during the start of the pandemic. I also managed a portfolio of customers within the finance sector where I was tasked in reducing the overdue debt against internal targets. This was achieved by telephone, email as well as regular monthly meetings. Introduced verification target and risk escalation templates for internal stakeholders, which was fully implemented in 2018. Designed and managed a training manual on SAP in 2019, which was fully implemented and co-designed a training manual on HighRadius, which was approved in 2022. I supported key stakeholders internally and externally to ensure that agreements were being maintained and updated with queries being resolved. Show less

Corporate Recoveries Manager

• Aug 2016 - Jul 2017

I was responsible for managing the overall collection and recovery processes, procedures and staff involved in the collection of debt amounts by pursuing sales ledger, non-debtor asset securities, initiating legal proceedings, instructing solicitors or insolvency practitioners. I achieved this by undertaking the responsibility for the overall company’s recovery efforts by preparing regular briefings and accurate reports to key internal stakeholders of recovery work undertaken and participating in debriefing sessions and performance reviews for the corporate team, management and staff. Show less

Credit Controller

• Jan 2009 - Jul 2016

I managed a portfolio of customers within a wide range of business sectors where I was tasked in reducing the overdue debt against internal targets. This was achieved by telephone and email.I was part of the High-Risk Team which was because of the financial crisis where my portfolio reflected those industries where cashflow was at most risk of not being fully recovered.

Interim Collections Team Manager

• Jun 2008 - Dec 2008

I managed and supported a team of 10 members who controlled a portfolio of customers within a wide range of business sectors. I was tasked in ensuring the reduction the overdue debt against internal targets where I held bi-weekly reviews of each colleague portfolio as well as holding 1:1 where I provided support and guidance in their developmentI supported the recruitment process of increasing the staff levels within the department due to the financial crisis from 30 members to c.100 as well as provided guidance in relation to any disciplinary matters that were ongoing within a wider management community. Show less

Collection Officer

• Jun 2006 - May 2008

I managed a portfolio of customers within a wide range of business sectors where I was tasked in reducing the overdue debt against internal targets. This was achieved by telephone and email.Note: Started work in RBS Invoice Finance in August 2000 where the first part of my career was working within various back-office roles within Cash Application Teams to Customer Services.

Various Roles

• Aug 2000 - May 2006

August 2000 to July 2002:Cash Processing Clerk for Lombard NatWest Factors, Eurosales Finance and RBS Commercial Services (all now part of RBS Invoice Finance) - Main function was ensuring that cheque, BACS and electronic payments were being allocated to relevant accounts.August 2002 to May 2006:Cash Support Clerk for RBS Invoice Finance - Main function was managing internal transfer of funds between bank accounts and processing refunds which were requested via Collection and Reconciliation Teams. Show less

WorkPlace Representative

• Mar 2001 - Apr 2016

I was part of a wider group of WorkPlace Representatives where I was tasked in maintaining and updating all records ensuring data protection was secured. This included reviewing case studies, writing detailed reports and raising any breaches to the relevant channel. Other aspects of my role included maintaining strong support links between management and staff on policy amendments and guidance to all members before, during and after cases. I provided monthly cover of Helpline for RBS Group Staff and ensuring policies are being adhered to by all members. Show less