Business Process Optimization and Innovation Support Analyst

• Jun 2023 - Present

Wing Process Manager

• Jul 2020 - Jun 2023

-Wing Process Manager, led/supported 60 CPI professionals, established/managed Process Improvement Committee providing an integrated Wing Level approach for data-driven decisions while ensuring org authorities, missions, plans and goals stay aligned. - Provided innovation coaching to Airmen with new ideas to include an idea to expedite gas mask cleaning and an idea to enhance virtual meetings, removed hurdles for video submission, provided oversight; winners at MAJCOM board -Stood up Joint Base San Antonio AllSpark, providing Wing and MAJCOM Innovation Cells across San Antonio a quarterly opportunity - Wing Staff agency executive agent, tackled multiple Joint Basing issues, conducted research, conducted interviews; influenced policy decisions that were submitted through JMOS process for review - Orchestrated Basing Process Improvement team, aligned support agreement program with basing actions; CV approved basing process Show less

Superintendent, Strategy Management & Continuous Process Improvement Flight

• May 2018 - Jul 2020

Wilford Hall Ambulatory Surgical Center - 59th Medical WingDirects daily operations of the Continuous Process Improvement (CPI) and Strategy Management sections. Facilitates process improvements and quality programs affecting the Air Force's largest Ambulatory Surgical Center. Provides direct oversight of training programs that support Joint Base San Antonio (JBSA) and Air Education and Training Command CPI initiatives.• CPI advisor for 4.8K personnel organization supporting 48 medical & readiness product lines• Green Belt course director, JBSA; coordinated instruction of 150 students annually• Established semiannual innovation stimulus seminar; sparked 11 viable innovations• Self-Assessment program manager; coached 52 on web based validation system• Key member of the Air Force’s largest medical organization inspection team; conducted 26 evals Show less

Emergency Department Manager, Craig Joint Theater Hospital

• Oct 2017 - Apr 2018

Directed 24/7 operations of the largest and busiest military emergency department in central Asia. Managed 15 member team of technicians, nurses and physicians. Conducted staff wartime and professional development training. • Coordinated treatment with 7 specialty providers; 98 trauma events• Unprecedented 99.2% wartime survival rate recognized by Meritorious Unit Award• Led physical therapy improvement initiative; eliminated safety hazards, streamlined layout & increased capabilities • Revitalized emergency room, researched & purchased $176K in medical equipment; modernized capabilities Show less

Facility Manager, Center for Advanced Molecular Detection

• Nov 2014 - Oct 2017

Wilford Hall Ambulatory Surgical Center - 59th Medical WingSole military manager of premier genetic research laboratory. Responsible for oversight of research study enrollments, protocol preparation and coordinating new protocols. Assisted with testing of new technologies and techniques in an operational Real-World Test Bed.• Managed $2.3M in research equipment/supplies; requisitioned 15 lab protocols and 4 contracts • Human resource director responsible for onboarding, management, and professional development/11 staff• Developed organization website; highlighted 10 research programs/staff; provided tools/resources to investigators Show less

Enviroment of Care Manager, Fisher Bone Marrow Transplant Unit

• Jul 2011 - Nov 2014

Brooke Army Medical CenterSupervised 25 member nursing team responsible for 3K immunocompromised patients annually. • Created/managed in-service program; mentored 13 medics; enhanced skills on 20 healthcare topics• Authored master training plan; designed technician training timeframes/guidelines

Aeromedical Evacuation Technician (Flight Medic), 86th Aeromedical Evacuation Squadron

• Jun 2004 - Jun 2011

Delivered In-flight medical care to 4K wounded warriors on 168 standard/62 combat missions.• Air Crew Instructor; certified new flyers with tailored plans utilizing principles of adult education• Duty Controller; provided command & control during flight generation, launch, mission, and recovery• Coordinated 75 flyer schedules to provide 24/7 medical response to 68 countries