Experience

Saint Louis University

• United States
• Higher Education
• 700 & Above Employee

• Technical Support Analyst

  • Aug 2021 - Present



Bullhorn

• United States
• Software Development
• 700 & Above Employee

• Enterprise Technical Support

  • Apr 2019 - May 2021

  Responded to client phone calls and e-mails in regards to technical issues, and provided troubleshooting for proprietary software in a call center environment. Provided "white-glove" support for Enterprise level clients. Acted as liaison to the Documentation team, assisting with writing technical articles to assist teammates with troubleshooting. Responded to client phone calls and e-mails in regards to technical issues, and provided troubleshooting for proprietary software in a call center environment. Provided "white-glove" support for Enterprise level clients. Acted as liaison to the Documentation team, assisting with writing technical articles to assist teammates with troubleshooting.



Rose International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Order Management Specialist

  • Aug 2018 - Apr 2021

  Tracked and managed, and corrected orders to ensure that they would be installed to completion. Tracked and managed, and corrected orders to ensure that they would be installed to completion.



Retail Technology Group

• IT Services and IT Consulting
• 100 - 200 Employee

• Tier 2 Technical Support Analyst

  • Apr 2017 - Aug 2018

  Responded to client phone calls and e-mails in regards to technical issues and provided software and hardware troubleshooting in a call center environment. Entered information from calls into Netsuite ticketing system. Worked existing cases to resolve client issues. Acted as escalation point for lower- tier analysts. Performed employee evaluations of Tier 1 analysts assigned under my purview. Travelled overnight to newly-opened clients to provide in-person white glove treatment for opening days. Show less