David Heighton

Senior Systems Engineer at CallTower
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Contact Information
us****@****om
(386) 825-5501
Location
Salt Lake City Metropolitan Area
Languages
  • English -
Skills

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5.0

/5.0
/ Based on 2 ratings
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Yvonne Garbey

David is a valuable resource and problem solver. We have had a lot of changes in our systems and he is always there with the answer or to quickly find the answer to make sure we all are able to do our jobs.

Kevin Phifer

David is one of those go to guys that has a wide breadth of knowledge. On several occations, he distinguished himself by going into a unfamilar office and solving long standing issues. He works well by himself and can lead others. I enjoy working with him.

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Credentials

  • ITIL Foundation
    EXIN
    Jun, 2015
    - Nov, 2024
  • A+
    CompTIA
    Jan, 1997
    - Nov, 2024
  • Net+
    CompTIA
    Jan, 1997
    - Nov, 2024
  • Microsoft 365 Certified: Teams Administrator Associate
    Microsoft
    Mar, 2021
    - Nov, 2024
  • Microsoft 365 Certified: Administrator Expert
    Microsoft
    Oct, 2023
    - Nov, 2024
  • Microsoft 365 Certified: Teams Support Engineer Specialty
    Microsoft
    Oct, 2021
    - Nov, 2024
  • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
    Microsoft
    May, 2023
    - Nov, 2024
  • Microsoft 365 Certified: Teams Voice Engineer Expert
    Microsoft
    Oct, 2022
    - Nov, 2024

Experience

  • CallTower
    • United States
    • Telecommunications
    • 100 - 200 Employee
    • Senior Systems Engineer
      • Nov 2017 - Present

      Skype for Business Enterprise Pool Farm, Architected an Enterprise Skype for Business Pool Farm in service of tens of thousands of end users, currently working to upgrade the entire farm to Skype for Business 2019. Teams Direct Routing, working with a team on the deployment of Teams Direct Routing and automating the management of customer Office 365 Tenants. Automated Certificate Deployment, CallTower’s unique Skype for Business environment provided a challenge of automating the weekly deployment of updated certificates for the addition of customer domains. Exchange 2016, I manage the exchange platform which is used primarily for Unified Messaging in service of our Skype for Business environment. PowerShell Automation, many of my tasks give me opportunities to further my PowerShell scripting experience. From usage tracking to update deployments and maintenance reboots. Show less

  • Intermountain Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Unified Communications Engineer
      • Jun 2016 - Nov 2017

      In this role I worked primarily with the following products and technologies: Exchange: Exchange 2010, Exchange Online, Exchange Hybrid Skype for Business, Lync: Skype for Business 2015, Lync 2013, Skype for Business Online, Skype for Business Hybrid RightFax: Fax integration with Exchange and Outlook WebEx, Cisco Telepresence, Cisco Collaboration Meeting Rooms: Integration of WebEx, Skype for Business, Lync, Telepresence, Instant Meeting, Persistent Meeting. In this role I worked primarily with the following products and technologies: Exchange: Exchange 2010, Exchange Online, Exchange Hybrid Skype for Business, Lync: Skype for Business 2015, Lync 2013, Skype for Business Online, Skype for Business Hybrid RightFax: Fax integration with Exchange and Outlook WebEx, Cisco Telepresence, Cisco Collaboration Meeting Rooms: Integration of WebEx, Skype for Business, Lync, Telepresence, Instant Meeting, Persistent Meeting.

  • Western Governors University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Systems Engineer & Enterprise Support Lead
      • Aug 2014 - May 2016

      In my Enterprise Support Lead role with WGU I was responsible for many enterprise projects including: Exchange Engineering: Migration from Exchange 2010 to Exchange 2016. Increased mailbox server counts and mailbox databases to support higher user and mail capacity. System Center Administration and Engineering: Developed automated processes for deploying and monitoring windows servers and applications to windows servers. SCCM, SCOM, Orchestrator. Active Directory Engineering and Administration: Deployed new Windows Core servers to upgrade functional level of active directory, reorganization and security on OU structure for user, computer and group objects. CommVault Engineering and Administration: Maintained CommVault backups and developed auditing tools to verify all critical systems are being backed up. Developed Disaster Recovery plans, Replicating backup data to multiple data centers. SQL Always-On Engineering and Administration: Built multiple SQL Clusters using Always-On Clustering. Consolidated databases into supportable Always-On Clusters. Skype for Business Engineering: Skype for Business deployment to support instant messaging, video and voice for the entire enterprise. connected to Skype public network and many federated Skype for Business networks. Windows DFS Engineering: Built a Distributed File System to support the enterprise in sharing and storing data. Supporting many terabytes of data in multiple data centers and office locations. Citrix Administration: Maintained Citrix XenApp Terminal Server Environment. Virtual Server Administration: Maintained Hundreds of virtual servers in VMWare & Hyper-V environments. IdentityIQ Engineering and Administration: Repaired and maintained enterprise Identity provisioning systems. Provisioning accounts in Active Directory, Gmail, Exchange, etc. Automation of Windows Updates: Automated the windows server update process to update hundreds of servers in a small 4-hour monthly maintenance window. Show less

  • Risk Placement Services, Inc.
    • United States
    • Insurance
    • 700 & Above Employee
    • Senior Technology Specialist
      • Jan 2012 - Aug 2014

      VMware Administration, Citrix Administration, Active Directory Administration, SCCM Administration and Deployment, Technical Lead on many company projects, End Level Tech Support, Extensive Powershell Scripting.Administration of a large VMware deployment with multiple clusters and many hosts running hundreds virtual machines hosting a wide range of servers and functions.Infrastructure management over a large Citrix XenApp Server Farm, including support scripting, systems monitoring, performance monitoring, and a wide range of end user support.Active Directory Administration for over one thousand users and computers with branch location located across the country. Performing a wide range of support including Powershell scripting, data mining and overall systems health monitoring. SCCM deployment planning and and implementation involving both System Center Configuration Manager 2007 and 2012. Technical Lead on many data center consolidation projects involving data migrations and technical integrations of a wide range of technologies into a centralized environment.End level escalation support for all technical problems and systems issues. From application integration to networking issues, including server support, desktop support, virtual desktop support and Cisco VOIP Phone support. Extensive PowerShell scripting including scripts that reduce time to desktop, daily health monitoring and auto-repair scripts which reduce troubleshooting time and automatically resolve common issues without intervention.Mentoring team members in troubleshooting skills and and systems support. Show less

    • Systems Administrator
      • Apr 2005 - Apr 2012

      System Administration for Company Wide Windows Infrastructure.Maintaining both the Active Directory and Windows Systems in offices across the country. Including remote server support, remote data center management.Support for server infrastructure supporting windows systems and data storage. Including Imaging data and database hosts. Wide range of Insurance application support including: Vertafore Imageright, Vertafore AIM, Vertafore Rackley, Oracle Documaker, Oracle Documanage and many others. Show less

  • Sobieski & Bradley Insurance, Inc
    • South Jordan, UT
    • IT Director
      • Mar 2004 - Apr 2005

      Migrated Insurance office from DOS based insurance software to windows based software and assisted in paperless document conversion project. Converted systems from a novel centric DOS agency management system to a windows centric agency management system. Deployed ImageRight and converted from a paper based file system to a paperless imaging system for Insurance related paperwork. Migrated Insurance office from DOS based insurance software to windows based software and assisted in paperless document conversion project. Converted systems from a novel centric DOS agency management system to a windows centric agency management system. Deployed ImageRight and converted from a paper based file system to a paperless imaging system for Insurance related paperwork.

  • Ovid Technologies Inc
    • NT System Administrator
      • Apr 2001 - Mar 2004

      System Administration for Windows Infrastructure in the datacenter.Active Directory and Database hosting support in datacenters located on the east coast and the mid west.Citrix Server Farm Support enabling remote access for traveling sales force as well as remote telecommuters. Mentoring help desk support technicians providing training and assistance when needed.

    • Helpdesk PC/Laptop Technician
      • Mar 2000 - Apr 2001

      Performed Help Desk Duties for Salt Lake City office and NT System Administration in Salt Lake City Datacenter.Deployed centralized desktop support tools to remotely support both servers and desktops.Provided both phone system and desktop support for over 200 employee's.

  • Messick Computers, INC
    • Murray, UT
    • Computer/Network Service Manager
      • Jun 1995 - Mar 2000

      Designed and built custom Personal Computers for customers. Repaired Hardware and Software Problems on a variety of Personal Computers. Installed Custom Networks and Business Solutions. Managed a team of technicians building and repairing personal computer systems. Designed and built custom Personal Computers for customers. Repaired Hardware and Software Problems on a variety of Personal Computers. Installed Custom Networks and Business Solutions. Managed a team of technicians building and repairing personal computer systems.

  • Packard Bell
    • France
    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • THX – Technical Help Expert
      • Sep 1993 - Apr 1995

      Provided Second Level Support to Packard Bell customers. assisting in desktop support and internal systems help desk. Mentored new support techs on solutions and troubleshooting skills. Provided Second Level Support to Packard Bell customers. assisting in desktop support and internal systems help desk. Mentored new support techs on solutions and troubleshooting skills.

  • Bench Products
    • Product Production Assistant
      • Sep 1991 - Sep 1993

      Performed manufacturing tasks in a production line. Performed manufacturing tasks in a production line.

Education

  • Salt Lake Community College
    General Education Development

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