Experience

Cozen O'Connor

• United States
• Law Practice
• 300 - 400 Employee

• Office Assistant

  • Oct 2021 - Present



Fletcher, Heald & Hildreth, PLC

• United States
• Law Practice
• 1 - 100 Employee

• Receptionist

  • May 2018 - May 2021

  ● Skillful accomplished receptionist at a major full-service telecommunications law firm● Greeted and assisted visitors at the firm and provide general support (answer questions, photocopy, etc.)● Answered, screened and determine needs of referred clients to the proper resources for assistance using a multiline telephone system● Professionally gathered pertinent visitor information to notified attorneys and/or assistants of client/visitor’s arrival● Prepared and ensured that certified mailings and overnight packages are sent out● Carried out other administrative clerk duties such as light typing, copying, scanning, as needed

• Legal Records Clerk

  • Feb 2001 - May 2018

  ● Provided administrative support at a major full-service telecommunications law firm● Gathered materials to be filed from departments and/or employees● Located, retrieved and made copies of information from files in response to requests and delivered information to authorized users● Scanned and read incoming materials to determine how they should be classified for quick and accurate retrieval● Classified information according to firm guidelines ● Answered questions regarding records● Added new materials to files● Created new records as necessary● Tracked materials removed from files to ensure that borrowed files are returned● Performed periodic inspections of files to ensure correct placement● Followed verification procedures and prepared records for archiving and/or destruction● Performed general office activities



First Union National Bank

• Banking
• 1 - 100 Employee

• Assistant Coordinator/Bank Teller

  • Dec 1998 - Jan 2001

  ● Provided account services of leading national bank● Worked closely with head coordinator● Performed routine bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks● Accurately closed out the teller terminal and remit daily work to supervisor● Opened and closed a variety of types of accounts● Maintained and balanced the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed● Managed Automated Teller Machine (ATM) of the banking institution ● Answered questions in person or on telephone and referred customers to other bank services as necessary● Participated in cross-selling of bank products and offered new products and features● Assisted with completing safe-deposit box procedures, providing special statements, copies, and referrals● Complied with bank operations and security procedures and assisted with participating in all dual-control functions● Maintained customer confidence and protected bank operations by keeping information confidential● Complied and stayed up-to-date with applicable laws and regulations● Demonstrated good risk management decisions including displaying solid knowledge of guidelines for fraud prevention and robbery● Contributed with meeting the branch business goals, as well as individual sales and customer service goals