Experience

Dyson

• Household Appliance Manufacturing
• 1 - 100 Employee

• Technical Analysis Manager

  • Jan 2023 - Present

• Senior Project Manager

  • Mar 2021 - Jan 2023

  After a successful period as a project manager, I was promoted to a senior role in March 2021. I continued with my project work focusing work on contact centre enhancements and digital customer service improvements before moving on to work with the team developing the MyDyson App.Key requirements:- Delivering complex multi-million pound business transformation projects at pace, providing sound decision making and calm leadership under pressure.- Ensuring excellent financial stewardship by delivering predictable and reliable cost estimating,management and forecasting.- Embedding quality across all aspects of the project to deliver successfully with no major issues at go live; this includes effective management of risks, assumptions, issues and dependencies. Show less

• Project Manager

  • Oct 2019 - Mar 2021

  Having gained a broad range of project management experience, I successfully applied for a Project Manager role during the summer of 2019. This position was part of Dyson's global customer service improvement programme, working across IT and commercial to deliver a targeted uplift in NPS. My work took in four of the streams that make up this wider programme including a global CRM rollout, supply chain analysis, digital customer service improvements and contact centre enhancements.Key requirements:- Project management and delivery: ensuring that projects are structured, well planned and executed. This includes the creation of exceptional project documentation, outstanding communication with key stakeholders alongside managing project scope and risks.- Managing budgets and financials: creating business cases, tracking budgets and managing reporting.- Team leadership: taking personal accountability for quality and accuracy of project management performance and deliverables. Show less

• Junior Project Manager

  • Apr 2018 - Oct 2019

  After a year with Dyson, I took an opportunity to take my career in a new direction within IT. As a junior project manager I was responsible for managing a broad range of digital projects and activities across a variety of Dyson marketplaces and environments.This work took on 2 distinct phases. The first 6 months revolved around smaller projects and BAU tasks whilst the latter period focused on enterprise project work and digital/customer service transformation. This included supporting with a significant upgrade of Dyson's CRM and websites in Europe.Key requirements:- Managing the entire lifecycle of digital projects, from planning through to delivery.- Working closely with developers, testers and UX analysts in an Agile environment to ensure projects are completed to scope and expected quality. - Regular and effective communication with stakeholders of all levels, the team and the wider business, including the creation of regular project reporting documentation. Show less

• Regional Development Manager

  • Jan 2017 - Apr 2018

  I was responsible for managing Dyson's accounts across the South West of England, driving sustainable growth alongside wider brand awareness and engagement in Dyson's retail partners. This included engaging a range of national and independent businesses with a variety of different business plans to meet their, and Dyson's, commercial objectives.Key requirements:- Managing a team of high performing Dyson Experts in a variety of key retailers across the South West. - Developing strong strategic business relationships with local and national retailers in order to create and deliver joint business plans. - Delivering compliance and product training to colleagues across Dyson retailers in the South West. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Team Manager

  • Sep 2013 - Jan 2017

  Having completed University I joined Waitrose as a management trainee on a graduate scheme, responsible for delivering key targets and market-leading customer service. I performed in a variety of in-store management roles in Exeter, Sidmouth, Torquay and Truro that covered all of the day-to-day operations of large-scale food retail. Key requirements: - Managing large teams of up to 80 partners in order to deliver against specific KPIs. - Balancing departmental P&Ls in order to support branch profitability. This included working hours, procurement and wastage. - Accountability for departmental recruitment and partner development. Show less