Experience

TCWGlobal (formerly TargetCW)

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Data Entry Contractor (Remote)

  • 2020 - 2022

  Created/modified profiles for users/companies; networked their skills, work history, and expertise into prebuilt system categories for Diligent’s Director Network system.



Scantron formerly Castle Worldwide Inc.

• Data/Operations Specialist (Remote)

  • 2011 - 2020

  Utilized communication, planning, and project management skills to resolve external inquiries as well as part of a call center support team. Utilized ODR (Proprietary CRM) to ensure client, candidate, and proctor information is up to date and generate other admin reporting.



Scotts Lawnservice

• United States
• 1 - 100 Employee

• Seasonal Customer Service Representative

  • 2010 - 2010

  Fielded inbound calls from customers and resolved their questions/processed payments. Audited new sales via telephone to ensure all data collected for the system was accurate.



PRESTIGE CUSTOM FURNITURE LLC

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • 2008 - 2008

  Utilized QuickBooks to set up inventory, customers, sales reps, and pricing. Processed new orders via phone, fax, and e-mail and provided quality customer service.



ModusLink

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Account Representative

  • 2007 - 2008

  Ensured program/project specifications accurately reflect the client’s expectations and delivery schedule. Interacted with the customer on operational and escalated issues.



Schwab Performance Technologies

• Technical Support Representative I

  • 2006 - 2007

  Trouble-shot problems in the use of the PortfolioCenter portfolio management system. Answered specific questions of independent investment advisors in accounting, performance measurement, and report customization.



Coleman Flooring

• United States
• Software Development

• Sales Assistant/Order Analyst

  • 2006 - 2006

  Provided customized reports to the company’s purchasing agent for workload planning of flooring delivery and installation. Responsible for data entry of purchase order information for both the Morrisville and Greensboro offices.



Various Clients via TRC Staffing

• Branch Secretary/CSR/Admin Assistant

  • 2005 - 2006

  Pioneered a Microsoft Excel spreadsheet of contact information. Created custom employee and inventory reports using Microsoft Excel.



Morning News

• United States
• Higher Education

• District Manager

  • 2003 - 2003

  Managed thirty independent newspaper carriers. Planned carrier routes and resolved problems that carriers encountered during deliveries.



Francis Marion University

• United States
• Higher Education
• 400 - 500 Employee

• Computer Lab Assistant

  • 2002 - 2002

  Conferred with individuals and small groups; assessed their level of understanding. Provided tailored instructions in Microsoft Word and Excel.