Experience

Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Premium Billing Auditor

  • Jul 2013 - Present

  Research and resolve billing issues as well as create Excel billing templates and workbooks for self-billed insureds as requested. Also, assist in processing premium as needed. Research and resolve billing issues as well as create Excel billing templates and workbooks for self-billed insureds as requested. Also, assist in processing premium as needed.



Zurich North America

• United States
• Insurance
• 700 & Above Employee

• Financial/Statistical Reporting Analyst

  • Oct 1999 - May 2012

  Gathered, analyzed and validated data for financial and management reports as well as prepared statistical reports required by statistical bureaus and state entities Gathered, analyzed and validated data for financial and management reports as well as prepared statistical reports required by statistical bureaus and state entities



Zurich North American

• Financial/Statistical Data Reporting Analyst

  • Oct 1999 - May 2012

  Led the Zurich North American Insurance Company reporting process as well as identify and implement process improvement. * Prepared monthly, quarterly and annual financial reports using database. * Prepared ad-hoc reports. * Mange reporting process and ensure timely and accurate completion * Participate in various projects as needed. * Document analytical processes * Work closely with various internal departments such as Underwriting, Claims, Finance, Compliance and IT. * Share research findings with team. * Regularly analyze reporting process in order to gain efficiencies. * Analyze large datasets. * Experienced in the use of Microsoft office software products, AS/400, Showcase, Business Objects, SAP and Lotus Notes. Show less



Albertsons Food and Drug Stores

• Greater Omaha Area

• Assistant Customer Service Manager

  • Jan 1988 - Jan 1999

  Supervised a staff of 25 Cashiers and Courtesy Clerks. * Responded to and resolved customer complaints and questions. * Counted and reconciled Cash. * Completed weekly schedules for cashiers and courtesy clerks. Supervised a staff of 25 Cashiers and Courtesy Clerks. * Responded to and resolved customer complaints and questions. * Counted and reconciled Cash. * Completed weekly schedules for cashiers and courtesy clerks.