Experience

Love Worth Finding Ministries

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Director

  • Sep 2018 - Present

  In collaboration with other ministry leaders, conceives and develops strategies for increasing utilization of technology processes to enhance productivity and effectiveness in all areas of the ministry.Responsible for the configuration, integration, availability and support for all internal and external technology systems. The ministry's current technology stack includes Studio Enterprise, MIP, Wildix, Craft CMS, Marketo, Wordpress, Zapier and standard office software such as Dropbox, Basecamp, Office 365, SQL.Oversees and manages specialized technology support resources, both internal and external.Oversees development and support of any necessary custom software/integrations. This includes providing business requirements, project management in general, implementation, testing and roll-out of the solution, and support in a production environment.Ultimately responsible for internal triage and support of all hardware and software.Responsible for establishing and enforcing information security policies. Maintains expenditures within approved financial budgets.Develops ministry team members.Other projects as assigned. Show less

• Web Administrator

  • Jul 2011 - Sep 2018

  Responsible for the development and maintenance of ministry's online presence across multiple websites and platforms. Responsible for coordinating online marketing strategies for donor acquisitions and conversion among multiple agencies that partner with LWF in a variety of channels. Development work includes HTML/CSS, javascript, PHP, SQL and proprietary platforms.Technology stack includes MPX/YourCause, Craft CMS, Marketo, Blackbaud.



Software Earnings, Inc.

• Software Development
• 1 - 100 Employee

• Quality Assurance Analyst / Business Engineer

  • Jan 2001 - Jul 2011

  Involved in full life cycle of product development including planning / requirements sessions, review of design documents, testing, writing technical documentation, implementations, and customer support. Creation and execution of test cases for a large variety of banking software products in production at various international banks. Architectures of various products include client/server, web-based, desktop, and Services Oriented Architecture (SOA). Completes regression, system, smoke, and integration QA testing of custom applications. Performs integration testing with new releases of third-party applications and interfaces. Use of TeamTrack for logging new bugs, defect tracking and software life cycle tracking. Generates documentation for numerous internal, customer, and partner products. Assists with technical and testing support for customer sites engaged in implementation of new products or upgrades. Complies with audit standards and security policies mandated by Federal Reserve Bank and other major financial institutions for secure handling of data. Show less



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Combat Medical Specialist

  • Jan 1992 - Jan 2002

  91B under the old MOS designation, 68W under the new. Honorable discharge at E-4. 91B under the old MOS designation, 68W under the new. Honorable discharge at E-4.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Business Systems Analyst

  • Jan 2000 - Jan 2001

  Primary responsibilities were to work with end-users to design new server-based applications that would replace the mainframe system. Responsible for requirements gathering, graphical user interface design, workflow, testing and implementation into production for new call-center software. Primary responsibilities were to work with end-users to design new server-based applications that would replace the mainframe system. Responsible for requirements gathering, graphical user interface design, workflow, testing and implementation into production for new call-center software.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst / Communications Specialist

  • Jan 1995 - Jan 2000

  Tasked with developing processes and communication standards to convey product changes, implementations, and management decisions to end-users. Required to translate technical information to a standard that was easily grasped in a fast-paced environment with rapid employee turnover. Created software design requirements. Facilitated interdepartmental technical documentation. Provided Quality Assurance planning and execution. Administered the cycle of product change implementation. Facilitated employee satisfaction analysis and testing. Achieved a 27% increase in employee satisfaction for a call-center department over the course of one calendar year. Show less