Experience

NexGen Partner Strategies

• United States
• Financial Services
• 1 - 100 Employee

• Customer Service and Deployment Specialist

  • Jan 2019 - Present



USAA

• United States
• Financial Services
• 700 & Above Employee

• Banking and insurance specialist

  • Oct 2015 - Oct 2016

  New Member solutions New Member solutions



Marcolin USA/Viva International Group

• Returns Team Lead

  • Mar 2014 - Mar 2015

  ● Managed a team of 30 people while the department supervisor was out on medical leave● High level of verbal and written communication with outside vendors, sales staff, customers and internal staff● Researches and resolves returns that are received but not approved● Monitors the progress of returns, based on the company policies and procedures● Trains team members as needed

• Customer Service and Sales Representative

  • Apr 2013 - Mar 2014

  ● Provide excellent customer service on 60+ calls per day● Multi task between customer calls, order entry and processing● Following up with my support staff and also with the customer to resolve their issues



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2012 - Apr 2013

  ● Responsible for keeping department in working order ie: lighting and display fixtures ● Train new hires in product knowledge and customer service ● Making sure that the sales floor stays stocked and that customers leave satisfied ● Responsible for keeping department in working order ie: lighting and display fixtures ● Train new hires in product knowledge and customer service ● Making sure that the sales floor stays stocked and that customers leave satisfied



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative Sales/Technical Support

  • Feb 2011 - Dec 2011

  ● Support for customers with a strong focus on an ability to multitask specifically being able to navigate seamlessly between user accounts and up to 10 analytic and diagnostic tools at once ● Handling 30-40 inbound calls a day and being able to identify the specific needs of a customer to make sure they received world class service ● Keeping up with sales goals and metrics ● Support for customers with a strong focus on an ability to multitask specifically being able to navigate seamlessly between user accounts and up to 10 analytic and diagnostic tools at once ● Handling 30-40 inbound calls a day and being able to identify the specific needs of a customer to make sure they received world class service ● Keeping up with sales goals and metrics



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Specialist / Software Senior / Computer Sales / Media

  • Aug 2005 - Feb 2011

  ● Adapting to customer lifestyles to find what they need for their everyday life and to satisfy customers in the event something didn’t meet their end-to-end solution. ● Software senior and media specialist are responsible for coming up with new ways to keep product organized and making sure it is easy to find by customers ● Responsible for departments’ product, displays, pricing, restocking, and organization. ● Adapting to customer lifestyles to find what they need for their everyday life and to satisfy customers in the event something didn’t meet their end-to-end solution. ● Software senior and media specialist are responsible for coming up with new ways to keep product organized and making sure it is easy to find by customers ● Responsible for departments’ product, displays, pricing, restocking, and organization.



Critical Path Construction Company

• Manual Labor And Technical Support

  • 2000 - 2005

  ● With manual labor, I had to be aware and ready to take action on what needed to be done while staying safe and following instruction properly and effectively to get everything completed in a timely manner. ● Keeping financial information current, on paper and the company’s computer systems. ● Small technical troubleshooting for the business’ computers. IE: viruses, updates, basic hardware troubleshooting, networking, etc… ● With manual labor, I had to be aware and ready to take action on what needed to be done while staying safe and following instruction properly and effectively to get everything completed in a timely manner. ● Keeping financial information current, on paper and the company’s computer systems. ● Small technical troubleshooting for the business’ computers. IE: viruses, updates, basic hardware troubleshooting, networking, etc…