Experience

Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• College Student

  • Feb 2022 - Present

  Currently in college working towards a Bachelor of Science in Cybersecurity Currently in college working towards a Bachelor of Science in Cybersecurity



Harland Clarke Customer Engagement Solutions

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Jul 2015

  Placing orders, customer relations, soft selling, and data entry Placing orders, customer relations, soft selling, and data entry



Select Portfolio Services

• Greater Salt Lake City Area

• Loss Mitigation Specialist

  • Mar 2012 - Aug 2012

  Duties include working with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options. , Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements. Independently interpret and apply mortgage collection and servicing guidelines to the collection of delinquent mortgage loans. Duties include working with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options. , Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements. Independently interpret and apply mortgage collection and servicing guidelines to the collection of delinquent mortgage loans.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Jul 2011 - Mar 2012

  Helping customers access their banking online, answering customer questions about their accounts, filling out technical tickets to fix issues with customers accounts, customer relations, soft selling, and data entry. Helping customers access their banking online, answering customer questions about their accounts, filling out technical tickets to fix issues with customers accounts, customer relations, soft selling, and data entry.



Harland Clarke Customer Engagement Solutions

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Supervisor

  • Apr 2005 - Mar 2012

  Duties included Supervising a team of 20 to 30 specialists, handling escalated calls, working with specialists to improve stats by setting up action plans, and incentives. Placing orders, customer relations, soft selling, and data entry. Duties included Supervising a team of 20 to 30 specialists, handling escalated calls, working with specialists to improve stats by setting up action plans, and incentives. Placing orders, customer relations, soft selling, and data entry.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tier 3 Tech Support for MSN Project

  • Nov 2002 - Jan 2005

  Duties included answering incoming calls, customer relations, tech support, including advanced trouble shooting of problems, and data entry. Duties included answering incoming calls, customer relations, tech support, including advanced trouble shooting of problems, and data entry.



World Access and Total Software

• Myrtle Beach, South Carolina Area

• Technician / Web Designer

  • 1998 - 2001

  Duties included handling of cash, building and repairing computers, customer relations, tech support via the phone, networking businesses, and designing the company web site, including graphics, and data entry. Duties included handling of cash, building and repairing computers, customer relations, tech support via the phone, networking businesses, and designing the company web site, including graphics, and data entry.