David Hanson
IT Technical Coordinator at CanOps- Claim this Profile
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Topline Score
Bio
Credentials
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MCSA : Windows Server 2016
MicrosoftNov, 2018- Nov, 2024 -
Sophos Certified Technician - XG Firewall
SophosNov, 2017- Nov, 2024 -
HP Commercial Desktops, Workstations and Notebooks Service Qualification (Release 4.0 / 2017)
HPNov, 2016- Nov, 2024 -
Leader
ClearfitNov, 2016- Nov, 2024 -
MCSA: Windows 8
MicrosoftNov, 2016- Nov, 2024 -
Service-Oriented
ClearfitNov, 2016- Nov, 2024 -
Accredited Arcserve Technical Associate
ArcserveOct, 2016- Nov, 2024 -
Sophos Certified Engineer UTM 9.3
SophosFeb, 2016- Nov, 2024 -
MS: Windows 7, Configuring
MicrosoftDec, 2015- Nov, 2024 -
MCSA: Windows Server 2012
MicrosoftFeb, 2015- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftJun, 2013- Nov, 2024 -
MCTS: Windows 7 and Office 2010, Deployment
MicrosoftAug, 2012- Nov, 2024 -
MCTS: Windows 7, Configuration
MicrosoftMar, 2012- Nov, 2024 -
A+
CompTIASep, 2011- Nov, 2024 -
Symantec Certified Specialist - Backup Exec 15
Symantec -
Symantec Certified Specialist - Backup Exec 2012
Symantec -
Symantec Certified Specialist - Backup Exec 2014
Symantec -
Symantec Certified Specialist - Endpoint Protection
Symantec
Experience
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CanOps
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Canada
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Public Safety
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1 - 100 Employee
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IT Technical Coordinator
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Dec 2022 - Present
-Participate in peer working groups with key stakeholders, vendors and other technical resources to identify technology streams that could positively affect CanOps in operational or technical delivery. -Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices. -Maintain licenses and upgrade schedules. -Work together with other professionals to maintain standards and functionality. -Assisting technical managers to create… Show more -Participate in peer working groups with key stakeholders, vendors and other technical resources to identify technology streams that could positively affect CanOps in operational or technical delivery. -Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices. -Maintain licenses and upgrade schedules. -Work together with other professionals to maintain standards and functionality. -Assisting technical managers to create and share work plans and timelines. -Help assess current technological trends and determine organization/agency needs in order to lead the ongoing introduction of new technology and processes. -Evaluate existing systems and provides strategic plans for upgrades to hardware, software, operating systems, and other areas. -Reviewing project costs and forecasts. -Act as 3rd level system technical support for all Branch projects including provincial CAD initiatives and other technical concerns. -Prepare cost reports for management before a new system is created or an existing system is updated. Reports will also include cost benefit analysis and total cost of ownership over the lifecycle of a technology asset. -Be responsible for developing test plans and overseeing the testing of new systems, and coordinating with other teams or vendors on remediation of bugs or issues. -Work with Technical Services Manager to identify risks and develop a strategic plan to mitigate identified risks. -Work with all business lines to update and maintain their business continuity plan, including the operational and technical linkages. -Prepare and deliver monthly project or task status updates to management as requested. -Play a key role in managing new agency integration, work closely with the Operations Manager and Technical Services Team to collect user requirements and data, and plan integration and rollout of new functionality and equipment.
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IT Technical Analyst
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Apr 2019 - Dec 2022
- Assist in the support and maintenance of the PECC computing systems and infrastructure technologies, ensuring that current policies in place match operational guidelines. - Act as 2nd level system technical support for systems and services. - Participate in and aid in the development of a tiered helpdesk support model. - Help assess current technological trends and determine organization/agency needs in order to lead the ongoing introduction of new technology and processes; and… Show more - Assist in the support and maintenance of the PECC computing systems and infrastructure technologies, ensuring that current policies in place match operational guidelines. - Act as 2nd level system technical support for systems and services. - Participate in and aid in the development of a tiered helpdesk support model. - Help assess current technological trends and determine organization/agency needs in order to lead the ongoing introduction of new technology and processes; and provide local technical support and expertise when needed. - Establish and maintain an effective working relationship with associated agencies, contractors, consultants and vendors. - Maintain software and hardware updates for the various PCs, servers, printers, etc. Repair PC, server and printer hardware as needed. - Troubleshoot and resolve desktop software and hardware issues. - Troubleshoot and resolve Intergraph CAD related issues. - Create, update and provide documentation when needed. - Aid other team members in the management and implementation of small to medium size projects. - Ensure that software and system documentation is up to date and accurate including licensing and Service Level Agreements. - Create and maintain a complete inventory of all Branch software licenses and terms including renewal terms. - Maintain license and Service Level Agreement tracking information and report to management on upcoming renewals. - Assist all system users and strategic partners with training. - Ensure operational readiness of all PECC systems and services including remote user functionality while on duty and taking appropriate action to maintain this status. - Assist management by attending meetings, conferences and other activities related to the effective operation of the PECC and Branch operational environment. - In the event of an emergency as referred to in The Emergency Planning Act, to provide support to field operation for the purpose of the emergency.
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Corporate IT Support Technician
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Oct 2011 - Apr 2019
• Setup and management of small business/enterprise server equipment. Primarily HP Proliant Server series. • Network equipment implementation, configuration, system administration and support. • Manage corporate information technology services • Hardware and software installation, troubleshooting and repair • Tier-2 and Tier-3 help-desk technical support and customer services • Remote/Onsite support and monitoring of client’s IT infrastructure • Backup… Show more • Setup and management of small business/enterprise server equipment. Primarily HP Proliant Server series. • Network equipment implementation, configuration, system administration and support. • Manage corporate information technology services • Hardware and software installation, troubleshooting and repair • Tier-2 and Tier-3 help-desk technical support and customer services • Remote/Onsite support and monitoring of client’s IT infrastructure • Backup administration/configuration • Implementation of industry best practice solutions • IT Project Management & Consulting Show less • Setup and management of small business/enterprise server equipment. Primarily HP Proliant Server series. • Network equipment implementation, configuration, system administration and support. • Manage corporate information technology services • Hardware and software installation, troubleshooting and repair • Tier-2 and Tier-3 help-desk technical support and customer services • Remote/Onsite support and monitoring of client’s IT infrastructure • Backup… Show more • Setup and management of small business/enterprise server equipment. Primarily HP Proliant Server series. • Network equipment implementation, configuration, system administration and support. • Manage corporate information technology services • Hardware and software installation, troubleshooting and repair • Tier-2 and Tier-3 help-desk technical support and customer services • Remote/Onsite support and monitoring of client’s IT infrastructure • Backup administration/configuration • Implementation of industry best practice solutions • IT Project Management & Consulting Show less
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Education
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1999 - 2001
Carlton Comprehensive High School
High School Diploma
Community
